Director, Business Operations

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🕒 June 16

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Hotel Engine

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

🏨 Hospitality

📦 Logistics

🛍️ eCommerce

💰 $65M Series B on 2021-12

Hospitality • Logistics • eCommerce

Hotel Engine is a powerful platform that simplifies business travel by allowing companies to easily book, manage, and save on travel needs. The platform offers access to over 750,000 hotels globally, enabling seamless reservations for various group sizes, from small teams to large corporate events. With features like centralized reporting, flexible payment options, and dedicated support, Hotel Engine aims to streamline the travel experience for both organizations and individual travelers, ensuring significant savings in time and money.

📋 Description

• Own ARI operations end-to-end—rate validation, parity defense, gap closure, and at-risk inventory—building the reporting frameworks and team rhythms that keep Engine’s supply healthy and measurable. • Define and execute connectivity strategy across PMS, CRS, GDS, channel managers, and 3rd-party routing systems—identifying what integrations are buildable and surfacing prioritized options to Product and Engineering. • Lead Supply API integration programs from scoping through production, coordinating across Engineering, Product, and Supply to drive reliability, reduce booking failures, and scale the supplier network. • Serve as the operational backbone for Relationship Managers supporting Chain and Supplier connectivity—translating commercial needs into integration requirements and ensuring new connectivity lands with full operational readiness. • Run complex, cross-functional programs with rigor—clear ownership, structured escalation paths, executive visibility, and a relentless focus on delivery. Keep the team on track internally and keep partners aligned externally.

🎯 Requirements

• 10+ years driving complex technical programs across Engineering, Product, and Operations with the structure and accountability that moves organizations forward. • Proven Leadership at Senior Levels. You’ve managed across senior leaders and cross-functional teams. You run the room, earn trust quickly, and drive alignment without relying on authority. • Program Rigor at Scale. You have a track record of running complex, multi-workstream programs that cut across the business—on time, with clear accountability, and measurable outcomes. You don’t just track status; you move work forward. • Technical Fluency. You understand systems, APIs, data flows, and integration architecture well enough to engage credibly with Engineering and Product—ask the right questions, identify risk, and hold technical teams accountable. • Structured Problem Solver. You break ambiguous challenges into clear frameworks. You build the operating model others work inside of. • Data-Driven Operator. You build KPI frameworks that drive decisions, not just describe what happened. Comfortable working across Snowflake or similar data environments to surface actionable signals. • Domain Agnostic, Fast Learner. Industry experience in travel, hospitality, or supply systems is a plus—not a requirement. What matters is the discipline, the rigor, and the instinct to go deep fast.

🏖️ Benefits

• Competitive base pay tied to role and experience, with opportunities for bonuses, commissions, and equity. • Check out our full list at engine.com/culture.