Quality Supervisor

Job not on LinkedIn

🔥 17 hours ago

🇺🇸 United States – Remote

💵 $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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House Rx

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

⚕️ Healthcare Insurance

🧬 Biotechnology

💰 $25M Series A on 2022-03

Healthcare • Healthcare Insurance • Biotechnology

House Rx is a company that focuses on improving the specialty pharmacy experience for patients, particularly those with complex or chronic illnesses. They provide a technology platform and pharmacy service that allows clinics to dispense specialty medications directly to patients. Their approach integrates pharmacists into care teams to enhance patient care, expedite access to therapy, and lower healthcare costs. House Rx boasts improved medication adherence rates and a reduction in overall healthcare costs through their medically integrated dispensing model. They work with healthcare providers to streamline administrative tasks and improve the overall prescriber experience, ensuring that logistical and financial barriers do not impede patient treatment.

📋 Description

• Own the end-to-end quality audit program for order processing, claims, prior authorizations, dispensing, and patient/caregiver phone calls. • Maintain a working audit caseload alongside the team. • Develop and improve QA scorecards, audit tools, SOPs, and calibration procedures. • Serve as the escalation point for quality concerns, leading root cause analysis, remediation, and corrective action plans. • Translate workflow changes, payer requirements, and clinic-specific expectations into updated audit criteria and quality standards. • Lead, coach, and develop a team of Quality Specialists. • Conduct 1:1s and structured performance reviews. • Manage scheduling, PTO coverage, audit assignments, and workload distribution. • Lead audit calibration sessions. • Collaborate with training to design and deliver quality-focused coaching and education. • Track and report quality metrics, error rates, trends, remediation completion, and patient and clinic experience indicators. • Identify error and inefficiency patterns and address root causes. • Partner cross-functionally on process improvements. • Support clinic launches by establishing audit coverage and standards before go-live. • Provide quality expertise during implementation, QBRs, and operational reviews, and update executive leadership on performance, risks, and opportunities.

🎯 Requirements

• This position is open to internal candidates. • Applicants must be based in the United States. • 5+ years of experience in pharmacy operations, including claims processing, prior authorizations, and/or dispensing. • 2+ years in a quality assurance, auditing, or compliance capacity. • Specialty pharmacy experience required. • Medically integrated dispensing experience preferred. • 2+ years of supervisory, lead, or mentoring experience, or a demonstrated record of informally leading, coaching, and developing peers. • Strong understanding of specialty pharmacy workflows and SOPs. • Proficiency in analyzing data, synthesizing insights, and driving improvement through data-driven decision-making. • Proficiency in reporting tools, spreadsheets, and data visualization preferred. • Clear, confident communication skills. • Comfortable navigating pharmacy management and EMR systems and learning new technology quickly. • Ability to thrive in a fast-paced, startup-style environment.

🏖️ Benefits

• Equity • Paid time off • Benefits