Senior Clinical Operations Manager

Job not on LinkedIn

🔥 21 hours ago

🇺🇸 United States – Remote

💵 $150k - $190k / year

⏰ Full Time

🟠 Senior

🏥 Clinical Operations

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House Rx

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

⚕️ Healthcare Insurance

🧬 Biotechnology

💰 $25M Series A on 2022-03

Healthcare • Healthcare Insurance • Biotechnology

House Rx is a company that focuses on improving the specialty pharmacy experience for patients, particularly those with complex or chronic illnesses. They provide a technology platform and pharmacy service that allows clinics to dispense specialty medications directly to patients. Their approach integrates pharmacists into care teams to enhance patient care, expedite access to therapy, and lower healthcare costs. House Rx boasts improved medication adherence rates and a reduction in overall healthcare costs through their medically integrated dispensing model. They work with healthcare providers to streamline administrative tasks and improve the overall prescriber experience, ensuring that logistical and financial barriers do not impede patient treatment.

📋 Description

• Lead customer operations across Customer Success and Pharmacy Operational Management • Serve as the primary customer operational contact and manage workflow operations through daily interactions with clinic staff • Resolve escalations cross-functionally within clinics and across House Rx’s internal team • Oversee daily operations, quality audits, metrics analysis, and action plans • Provide operational metrics for Monthly/Quarterly Business Reviews • Lead and coach hourly workforce teams through performance management, feedback, and mentorship • Monitor communication channels, task queues, and documentation to identify operational gaps • Investigate issues, ensure swift resolutions, and close the loop on next steps • Participate in operational reviews and optimization initiatives • Evaluate operational implications of customer requests • Support Customer Success Managers with financial growth initiatives • Build relationships with dispensers, clinic staff, financial personnel, providers, and executives • Tailor communication across operational and strategic audiences • Address stakeholder concerns and objections • Travel to customer sites, typically approximately 20% of the time • Report to the VP of Clinical Operations

🎯 Requirements

• Applicants must be based in the United States • Permanent US work authorization required • 8+ years of experience • Minimum of 3–5 years managing specialty pharmacy operations or a similar role • Demonstrated track record of success in customer relations and operational management • Experience/knowledge of the pharmacy space required • Specialty pharmacy experience strongly preferred • Strong relationship-building and communication skills • Ability to adapt communication styles to various audiences • Excellent time management skills • Ability to manage effectively across multiple customers • Proficiency in analyzing operational metrics to identify/diagnose issues • Experience in operational oversight, issue resolution, and process optimization

🏖️ Benefits

• Flexible work hours • Flexible paid time off • Work remotely • Generous parental leave • Comprehensive healthcare, vision and dental benefits • Competitive salary and equity stake

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