Revenue Cycle Supervisor, AR Credit Resolution

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🔥 0 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $88.8k - $99.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Accounts Receivable

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Cornell University

WebsiteLinkedInAll Job Openings

1 - 10 employees

🏥 Healthcare

💼 Consulting

🍽️ Food & Beverage

Healthcare • Consulting • Food & Beverage

Cornell University is a prestigious Ivy League institution that provides a comprehensive education in various disciplines, placing a strong emphasis on research and academic excellence. It is home to Weill Cornell Medicine, which focuses on medical education, research, and patient care, contributing significantly to the fields of healthcare and biotechnology.

📋 Description

• Oversee daily operations and activities of comprehensive refund services for the Physician Organization Business Office • Serve as the primary day-to-day contact for refund unit staff regarding refunds and credit resolution • Act as intermediary between decentralized practices, Accounting, and Patient Accounts regarding refund issues • Manage timely processing of refunds and determine actions needed to meet monthly goals • Develop and implement refund guidelines and policies • Supervise credit balance resolution operations for Weill Cornell groups contracted with the Physician Organization • Establish refund parameters to meet weekly and monthly goals • Train staff on refund policies, departmental procedures, and systems; monitor performance and take corrective action when necessary • Review credit reports and credit work queues to monitor credit balances and advise management of credit-status changes • Prepare and process refunds for patient and insurance overpayments • Review and authorize refund requests and validate documentation for decentralized department refunds • Prepare monthly credit-balance resolution and refund reports for the PO Audit and Control Coordinator • Collaborate with management, Finance and reporting, and ACIS teams on workflows and applications related to refund processing and credit resolution • Monitor employee time records and payroll issues • Handle interdisciplinary staff issues with Human Resources • Establish relationships with third-party insurance carriers to expedite refunds and resolve offsets • Work with the Global Contracts manager to resolve excess Global Package, URN, and Transplant Evaluation payments and invalid retractions • Perform other related duties as assigned

🎯 Requirements

• Bachelor's Degree • Approximately 5 years of experience in multi-specialty physician professional billing, practice management, or collections in a large academic center • Significant related experience may substitute for formal education, with two to four years of prior supervisory experience in a professional billing, practice management, and collections environment • Knowledge of Professional EPIC and Cognos Reporting systems highly desired • Supervisory ability to assess subordinate staff strengths and weaknesses and identify growth areas for coaching, training, and staff development • Organizational, oral and written communication, interpersonal, problem-solving, analytical, and detail-oriented skills • Proficiency in Microsoft Office suite applications • Experience creating and running database queries • Knowledge of third-party healthcare reimbursement and government regulations, including CPT and ICD coding • Ability to work mandatory weekends and weekday hours according to the month-end calendar

🏖️ Benefits

• Mandatory weekends and weekday hours according to the month-end calendar • Equal employment and affirmative action protections • Diverse and inclusive workplace