System Engineer, Enterprise Messaging Systems

🕒 May 23

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Systems Engineer

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Emory University

WebsiteLinkedInAll Job Openings

10,000+ employees

📚 Education

🔬 Science

Education • Healthcare • Science

Emory University is a prestigious research university located in Atlanta, Georgia. It offers a wide range of undergraduate and graduate programs across various disciplines including arts, sciences, business, law, and medicine. Emory is known for its commitment to teaching, research, and community service, providing students with a comprehensive educational experience while contributing to advancements in knowledge and societal well-being.

📋 Description

• Manages and develops architecture for Emory Enterprise messaging systems, directory integration, and related systems and services • Ensures e-mail user functionality on campus and in remote locations globally • Provides messaging expertise and leadership to users and team members • Researches and studies new technologies and trends for recommending enterprise improvements and advancements • Acts as a messaging subject matter expert for users, the Service Desk and senior management • Develops and manages vendor relationships to ensure positive functionality interaction • Designs and integrates messaging infrastructure to meet Emory's enterprise needs and requirements • Documents messaging infrastructure to maintain best practices • Acts as a vendor product liaison to review and evaluate performance metrics • Performs maintenance to maintain messaging applications and ensure OS and hardware operability • Maintains directory integration and performs provisioning to ensure active directory functionality • Develops messaging processes and procedures to provide guidance for maintaining applications consistency and quality control • Maintains change process consistency to ensure thoroughness, validate accuracy and control of internal changes • Analyzes problem trends to identify sources of frequent and common customer issues • Acts as Tier IV-level support to provide messaging problems resolution expertise

🎯 Requirements

• A bachelor's degree in IT or related field and five years of relevant IT experience, OR an equivalent combination of education, training, and/or experience • Microsoft Exchange Online: 7 - 10 years of advanced, hands-on experience in administration, architecture, and troubleshooting • Directory Services: 7 - 10 years of advanced experience with identity and access technologies (e.g., ADFS, Azure AD / Entra ID) • Microsoft 365 Collaboration Tools: 5 - 7 years of experience with SharePoint Online, OneDrive for Business, and Microsoft Teams • PowerShell Automation: Expert-level scripting and automation experience in enterprise environments • Advanced expertise with Microsoft Power Platform (Power Apps, Power Automate, Power BI) • Experience with Microsoft AI tools (e.g., Copilot for Microsoft 365, Copilot Studio) • Broad expertise across the Microsoft 365 ecosystem • Experience supporting or working within an academic medical center environment, particularly in shared tenant configurations • Strong experience leveraging Microsoft Graph APIs for automation and integration

🏖️ Benefits

• Emory is an equal opportunity employer • Reasonable accommodations to qualified individuals with disabilities upon request • Access to facilities without discrimination