AI Adoption Manager

🔥 0 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🌱 Product Adoption Specialist

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Ideagen

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

⚡ Productivity

B2B • Productivity • Software

Ideagen is a company specializing in email management solutions, particularly designed for Outlook users in project-based industries. Their flagship product, Ideagen Mail Manager, helps organizations streamline email communications, enhance productivity, and mitigate risks associated with lost or mismanaged information. By providing tools for efficient filing, searching, and controlling project correspondence, Ideagen aims to support businesses in transitioning to paperless workflows and improving overall operational efficiency.

📋 Description

• Owning engagement for Mazlan free-trial customers within your assigned region. • Managing a portfolio of trial accounts from activation through to conversion. • Delivering structured onboarding sessions, demos, workflow walkthroughs, and regular check-ins. • Understanding customer workflows and tailoring guidance to their specific needs. • Proactively identifying and removing barriers to adoption, including confidence, time, or technical challenges. • Translating Mazlan's capabilities into practical, industry-relevant use cases across EHS, Quality, Compliance, and other sectors. • Sharing best practices and resources that help customers realise value quickly. • Monitoring trial health and flagging at-risk accounts early. • Working closely with Sales to support conversion conversations and customer handovers. • Sharing customer feedback and insights with Product, Customer Success, and Commercial teams.

🎯 Requirements

• You don’t need to be an AI expert to succeed in this role. • Curiosity, strong communication skills, and a genuine passion for helping customers get value from technology are far more important. • You’re comfortable working independently, enjoy building relationships, and understand the connection between customer success, adoption, and business growth. • You are highly customer-focused and enjoy enabling others to succeed with software. • You communicate clearly and confidently with both end users and senior stakeholders. • You learn new tools quickly and can explain them in a simple, accessible way. • You are organised, proactive, and capable of managing your own priorities. • You understand the link between customer success, adoption, and commercial outcomes. • You are comfortable working in a regional role and building long-term relationships. • Experience in customer success, onboarding, training, implementation, or enablement would be an advantage. • Desirable: Experience in a Customer Success, onboarding, implementation, or training role. • Knowledge of EHS, Quality, Compliance, Risk, or related industries. • Experience with AI-powered tools or a strong interest in AI and emerging technologies.

🏖️ Benefits

• Benefits at Ideagen