Inbound Contact Representative 2 – Dental

Job not on LinkedIn

🔥 0 minutes ago

🏈 Alabama, Connecticut, +29 more states – Remote

🏈 Alabama – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🌾 Nebraska – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote

💵 $39k - $49.4k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Humana

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1961

🏥 Healthcare

🛡️ Insurance

⚕️ Healthcare Insurance

Healthcare • Insurance • Healthcare Insurance

Humana is a healthcare company dedicated to making a positive impact on the health of individuals, communities, and the healthcare system as a whole. With a focus on putting health first, Humana serves a diverse range of populations, including seniors and the military, providing Medicare Advantage HMO, PPO, and PFFS plans. Humana is committed to fostering a culture of belonging and mutual respect, offering competitive and flexible benefits to ensure the financial security of its employees and their families. The company prides itself on creating an inclusive workplace where everyone has the opportunity to succeed.

📋 Description

• Handle 40+ inbound calls daily from members and providers in a back-to-back call center environment • Address benefit questions, service issues, and general inquiries • Escalate unresolved and pending customer grievances • Document interactions, actions taken, and outcomes in internal systems • Resolve routine to moderately complex issues using established guidelines and workflows • Identify issues requiring escalation and ensure handoff to appropriate teams • Meet quality, productivity, and customer experience expectations • Support members and providers by answering benefit questions, resolving concerns, and guiding them through next steps • Complete five to six weeks of training beginning January 4, 2027, from 8:30 AM to 5:00 PM Eastern, Monday through Friday • Work an assigned 8-hour shift between 11:00 AM and 9:00 PM Eastern, Monday through Friday, after training • Maintain attendance during training, nesting, the first 90 days, and the 180-day appraisal period • Keep cameras on during training and designated leadership meetings

🎯 Requirements

• Minimum 2 years of customer service experience • Must reside in the Central or Eastern Time Zone • Customer service mindset with a genuine desire to help others • Experience documenting customer issues in detail • Experience assessing support requests in multiple systems simultaneously and escalating based on severity • Experience interpreting and responding to customer requests • Experience excelling within performance-focused settings • Must meet work-from-home internet requirements: minimum 25 Mbps download and 10 Mbps upload • Dedicated workspace without ongoing interruptions to protect member PHI/HIPAA information • Associate or bachelor's degree preferred • Previous inbound call center experience preferred • Healthcare, dental, or insurance industry experience preferred • Willingness to remain in the position for 12 months before applying to other Humana opportunities outside the SSO Specialty Dental team

🏖️ Benefits

• Medical, dental, and vision benefits • 401(k) retirement savings plan • Paid time off • Company holidays • Personal holidays • Paid parental and caregiver leave • Short-term disability • Long-term disability • Life insurance • Personal wellness support • Smart healthcare decision support • Occasional travel to Humana offices for training or meetings