Renewals Representative

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $60k - $77k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Instructure

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📚 Education

☁️ SaaS

🤝 B2B

💰 Private Equity Round - Instructure on 2024-07

Education • SaaS • B2B

Instructure is an education-technology company that builds cloud-based learning and assessment platforms, best known for Canvas LMS. It provides an integrated ecosystem of SaaS products and services — including learning management, standards-aligned assessment (Mastery), credentialing and records (Parchment), analytics, and tools for K–12, higher education, and business/government training. Instructure focuses on student success, partner integrations, and scalable solutions for institutions and organizations to deliver, assess, and credential learning.

📋 Description

• Manage a diverse portfolio of medium and large-scale renewal accounts • Ensure timely and accurate renewals • Develop and execute tailored renewal strategies to maximize retention and identify expansion opportunities • Collaborate with Customer Success Managers and Sales Representatives on account strategies and customer health • Create, deliver, and manage complex renewal quotes aligned with customer needs and usage data • Conduct accurate renewal forecasting and provide management with updates on progress and risks • Lead renewal negotiations, including customer objections, pricing discussions, and contract adjustments • Serve as a subject matter expert on quoting tools and CRM best practices • Drive data integrity and operational efficiency • Collaborate with Product and Marketing teams to communicate product updates and enhancements affecting renewals • Track and report key renewal performance metrics • Identify trends and inform process improvements

🎯 Requirements

• Minimum of 3 years of experience in customer success, account management, or renewal management roles • Proven ability to manage and grow customer relationships • Experience handling high-value accounts • Strong negotiation skills • Analytical thinking skills, including analyzing usage data and identifying trends • Demonstrated ability in process improvement • Advanced proficiency with CRM systems such as Salesforce, Gainsight, and Clari • Ability to travel a few times throughout the year • Bachelor's degree preferred • All employees must pass a background check • Candidates may be asked to verify their legal name, current physical location, valid contact number, and residential address • Must be authorized to work in the United States, as indicated by the application’s country-specific work authorization questions

🏖️ Benefits

• Competitive compensation • Full-time employee ownership program • Flexible work culture • Generous time off, including local holidays and annual “Dim the Lights” period • Comprehensive wellness programs and mental health support • Learning and development resources • Professional development tools • Tuition reimbursement • Technology and tools needed to do your best work • Motivosity employee recognition program • Inclusive, supportive culture • Remote, hybrid, and in-office collaboration spaces vary by role, team, and location