Inbound Contact Representative

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $39k - $49.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Humana

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1961

🏥 Healthcare

🛡️ Insurance

⚕️ Healthcare Insurance

Healthcare • Insurance • Healthcare Insurance

Humana is a healthcare company dedicated to making a positive impact on the health of individuals, communities, and the healthcare system as a whole. With a focus on putting health first, Humana serves a diverse range of populations, including seniors and the military, providing Medicare Advantage HMO, PPO, and PFFS plans. Humana is committed to fostering a culture of belonging and mutual respect, offering competitive and flexible benefits to ensure the financial security of its employees and their families. The company prides itself on creating an inclusive workplace where everyone has the opportunity to succeed.

📋 Description

• Respond to customer inquiries by phone, digital, or written channels, including benefits questions, issue resolution, and member education • Accurately document customer interactions, requests, concerns, and resolutions in applicable systems • Research and resolve customer issues, escalating complex or unresolved matters as appropriate • Apply established policies, procedures, and resources to deliver accurate and timely support • Use critical thinking and sound judgment to address customer needs and recommend solutions • Manage workload effectively, prioritize tasks, and meet quality and service expectations • Work independently within established guidelines while supporting customer satisfaction and business objectives • Perform moderately complex customer service, administrative, and operational support activities • Perform computations • Manage semi-routine assignments with minimal guidance

🎯 Requirements

• 3 years of customer service experience in a professional environment • Strong customer service and problem-solving skills • Commitment to delivering a positive customer experience • Effective verbal and written communication skills • Strong attention to detail and accuracy when documenting information and completing tasks • Proficiency using computers and navigating multiple applications simultaneously • Ability to manage multiple priorities in a fast-paced environment • Passion for contributing to an organization focused on improving consumer and member experiences • Minimum download speed of 25 Mbps and upload speed of 10 Mbps for home internet service • Ability to work from a dedicated space without ongoing interruptions to protect member PHI / HIPAA information • Preferred: experience in a contact center, customer support, member services, or related customer-facing role • Preferred: experience supporting healthcare, insurance, benefits, or other regulated industries • Preferred: experience handling complex customer inquiries and issue resolution • Preferred: post-secondary education, professional training, certifications, or equivalent combination of education and experience

🏖️ Benefits

• Medical benefits • Dental benefits • Vision benefits • 401(k) retirement savings plan • Paid time off • Company holidays • Personal holidays • Paid parental leave • Paid caregiver leave • Short-term disability • Long-term disability • Life insurance • Competitive benefits supporting whole-person well-being • Self-provided internet service for home employees • Remote work arrangement • Occasional travel to Humana offices for training or meetings