Lead, Conditions Management

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $126.3k - $173.7k / year

⏰ Full Time

🟠 Senior

🎡 Marketing

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Humana

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1961

🏥 Healthcare

🛡️ Insurance

⚕️ Healthcare Insurance

Healthcare • Insurance • Healthcare Insurance

Humana is a healthcare company dedicated to making a positive impact on the health of individuals, communities, and the healthcare system as a whole. With a focus on putting health first, Humana serves a diverse range of populations, including seniors and the military, providing Medicare Advantage HMO, PPO, and PFFS plans. Humana is committed to fostering a culture of belonging and mutual respect, offering competitive and flexible benefits to ensure the financial security of its employees and their families. The company prides itself on creating an inclusive workplace where everyone has the opportunity to succeed.

📋 Description

• Lead day-to-day operations of an assigned marketing pod • Set priorities, plan sprints, manage the backlog, and oversee delivery execution • Drive accountability across pod members and stakeholders • Facilitate agile ceremonies and maintain momentum toward sprint and business objectives • Translate journey strategies into prioritized roadmaps and executable plans with the Communications Strategy Lead • Oversee delivery and optimization of personalized, omni-channel member journeys across the marketing platform and engagement channels • Use platform capabilities, performance insights, and stakeholder feedback to improve member experiences and journey effectiveness • Coordinate marketing, analytics, product, technology, channel, and business teams • Identify, manage, and escalate risks, dependencies, and blockers • Drive cross-functional decision-making and communicate priorities, progress, risks, and performance • Deliver live sprint reviews, journey demos, and stakeholder updates • Foster a high-performing pod culture grounded in ownership, collaboration, transparency, and accountability • Improve delivery velocity, quality, predictability, and team effectiveness • Champion experimentation, innovation, and adoption of new platform capabilities

🎯 Requirements

• Bachelor's degree in Marketing, Business, Communications, Technology, or a related field, or 4+ years of equivalent relevant experience • 5+ years of experience in lifecycle marketing, CRM marketing, customer engagement, marketing operations, journey orchestration, or related disciplines • 2+ years of experience leading agile teams, pods, or cross-functional initiatives • Experience managing complex, cross-functional workstreams with multiple stakeholders and competing priorities • Strong understanding of omni-channel marketing, customer journeys, personalization, and marketing automation • Demonstrated success driving delivery, prioritization, stakeholder alignment, and operational excellence in a matrixed environment • Demonstrated ability to improve team effectiveness, delivery performance, or operational processes in a fast-paced, cross-functional environment • Strong facilitation, communication, organization, and problem-solving skills • Ability to influence without direct authority and build accountability across diverse teams • Eastern Standard Time working hours • Ability to travel up to 10% • Home internet with at least 25 Mbps download and 10 Mbps upload • Dedicated workspace without ongoing interruptions to protect member PHI/HIPAA information • Preferred: Experience in healthcare, insurance, Medicare, Medicaid, Stars, loyalty and rewards, preventive care, chronic condition management, or other regulated industries • Preferred: Experience with Adobe Experience Platform, Adobe Journey Optimizer, or similar journey orchestration and marketing technology platforms

🏖️ Benefits

• Bonus incentive plan based on company and/or individual performance • Medical benefits • Dental benefits • Vision benefits • 401(k) retirement savings plan • Paid time off • Company holidays • Personal holidays • Paid parental leave • Paid caregiver leave • Short-term disability • Long-term disability • Life insurance • Remote work • Occasional travel to Humana offices for training or meetings • Dedicated home workspace requirements supporting protection of member PHI/HIPAA information

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