Process Improvement Lead

🔥 16 hours ago

🇺🇸 United States – Remote

💵 $94.9k - $130.5k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Humana

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1961

🏥 Healthcare

🛡️ Insurance

⚕️ Healthcare Insurance

Healthcare • Insurance • Healthcare Insurance

Humana is a healthcare company dedicated to making a positive impact on the health of individuals, communities, and the healthcare system as a whole. With a focus on putting health first, Humana serves a diverse range of populations, including seniors and the military, providing Medicare Advantage HMO, PPO, and PFFS plans. Humana is committed to fostering a culture of belonging and mutual respect, offering competitive and flexible benefits to ensure the financial security of its employees and their families. The company prides itself on creating an inclusive workplace where everyone has the opportunity to succeed.

📋 Description

• Lead evaluation, design, standardization, and optimization of operational processes • Identify and implement process improvement opportunities using data analysis, operational insights, root cause analysis, and continuous improvement methodologies • Drive adoption of best practices, lessons learned, and process standards • Develop and maintain process maps, workflows, job aids, governance artifacts, and implementation materials • Plan, execute, and coordinate operational initiatives and strategic workstreams • Develop and maintain integrated project plans, timelines, milestones, deliverables, dependencies, and implementation activities • Monitor progress, mitigate risks and resource constraints, and resolve execution issues • Lead operational readiness activities for implementation and adoption • Facilitate governance processes supporting decision-making, accountability, risk management, and operational oversight • Coordinate governance meetings and track decisions, action items, risks, dependencies, and stakeholder commitments • Prepare executive-ready reports, dashboards, status updates, and presentations • Escalate critical issues, unresolved decisions, and execution risks • Partner with business leaders and cross-functional teams to drive alignment and accountability • Serve as a process improvement resource and advisor across functions • Lead stakeholder communications, implementation updates, and change readiness efforts • Build collaborative relationships supporting operational excellence and continuous improvement

🎯 Requirements

• Bachelor’s Degree in Business Administration, Healthcare Administration, Operations Management, Project Management, Public Health, related field, or equivalent work experience • 4+ years of experience coordinating enterprise-level operational processes, projects, governance activities, or cross-functional workstreams • Lean Six Sigma Green Belt and Black Belt certification • Strong organizational skills with the ability to manage multiple workstreams, deadlines, stakeholder groups, and competing priorities • Ability to maintain project plans, timelines, process documentation, decision logs, action logs, and governance materials • Strong written and verbal communication skills • Ability to work cross-functionally and influence accountability without direct authority • Ability to identify risks, track issues, support resolution, and escalate concerns appropriately • Detail-oriented focus on process consistency, documentation quality, operational readiness, and execution accuracy • Collaborative, flexible, and team-oriented working style • Minimum home internet speed of 25 Mbps download and 10 Mbps upload • Dedicated workspace without ongoing interruptions to protect member PHI/HIPAA information

🏖️ Benefits

• Bonus incentive plan based on company and/or individual performance • Medical, dental, and vision benefits • 401(k) retirement savings plan • Paid time off • Company and personal holidays • Paid parental and caregiver leave • Short-term and long-term disability • Life insurance • Remote work options • Flexible work location options, including Humana offices or remote work • Occasional travel to Humana offices for training or meetings