Program Delivery Associate Director, Provider Operations

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $126.3k - $173.7k / year

⏰ Full Time

🟠 Senior

📋 Program Manager

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Humana

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1961

🏥 Healthcare

🛡️ Insurance

⚕️ Healthcare Insurance

Healthcare • Insurance • Healthcare Insurance

Humana is a healthcare company dedicated to making a positive impact on the health of individuals, communities, and the healthcare system as a whole. With a focus on putting health first, Humana serves a diverse range of populations, including seniors and the military, providing Medicare Advantage HMO, PPO, and PFFS plans. Humana is committed to fostering a culture of belonging and mutual respect, offering competitive and flexible benefits to ensure the financial security of its employees and their families. The company prides itself on creating an inclusive workplace where everyone has the opportunity to succeed.

📋 Description

• Execute strategic programs supporting business objectives, operational effectiveness, and continuous process improvement • Provide leadership, direction, and oversight across a portfolio of programs • Ensure consistency in delivery standards, stakeholder engagement, project governance, and executive reporting • Develop strategy and partner with senior leaders and cross-functional stakeholders to set priorities • Shape implementation plans and drive execution of high-impact initiatives • Manage risks and dependencies and elevate team performance • Align work with organizational, segment, and enterprise goals • Assess program outcomes and communicate insights and recommendations to executive audiences • Prepare business reviews, status updates, decision documents, and polished presentations • Navigate ambiguity and advise on complex, highly visible issues • Identify appropriate courses of action based on stakeholder needs, operational impacts, and strategic priorities • Lead people through coaching, performance management, prioritization, accountability, and team development • Establish program governance, delivery standards, project management routines, and executive reporting practices • Identify and implement practical, scalable process improvements • Measure program outcomes and use insights to inform recommendations, decisions, and future strategy • Manage competing priorities, resolve complex issues, and drive results through others • Influence without direct authority and build alignment across leaders, peers, and cross-functional partners

🎯 Requirements

• 5 or more years of experience serving as a strategic and operational leader, including developing strategy as a core responsibility and translating strategic priorities into executable plans • 5 or more years of experience leading complex programs, projects, or business initiatives across cross-functional teams • 5 or more years of experience partnering with senior leaders and cross-functional stakeholders to set priorities, align work to enterprise and segment-specific goals, and drive execution of high-impact initiatives • 5 or more years of people leadership experience, including coaching, performance management, prioritization, accountability, and team development • Ability to lead through ambiguity, exercise sound independent judgment, and make decisions on complex, highly visible issues • Experience establishing program governance, delivery standards, project management routines, and executive reporting practices • Ability to manage risks, dependencies, stakeholder expectations, and operational impacts • Ability to identify process improvement opportunities and implement practical, scalable solutions • Experience assessing program performance, measuring outcomes, and using insights to inform recommendations and future strategy • Strong verbal and written communication skills, including executive presentations, stakeholder facilitation, business reviews, status reporting, decision documents, and issue escalation • Advanced PowerPoint presentation development skills • Ability to manage multiple priorities, balance competing stakeholder needs, resolve complex issues, and drive results through others • Strong analytical, critical thinking, problem-solving, and decision-making skills • Ability to influence without direct authority and build alignment across leaders, peers, and cross-functional partners • Master's Degree in Business Administration or a related field (preferred) • PMP certification (preferred) • Six Sigma Certification (preferred) • Knowledge and experience in health care environment/managed care (preferred) • Strong analytical skills (preferred) • Minimum 25 Mbps download and 10 Mbps upload internet speed for home work • Dedicated workspace without ongoing interruptions to protect member PHI/HIPAA information

🏖️ Benefits

• Bonus incentive plan based on company and/or individual performance • Medical benefits • Dental benefits • Vision benefits • 401(k) retirement savings plan • Paid time off • Company holidays • Personal holidays • Paid parental leave • Paid caregiver leave • Short-term disability • Long-term disability • Life insurance • Self-provided home internet arrangement for remote work • Remote work from a dedicated space protecting member PHI/HIPAA information