Epic Analyst – Ambulatory

🔥 14 hours ago

🇺🇸 United States – Remote

💵 $79k - $103k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧐 Analyst

👻 Ghost score 0%

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Hummingbird Healthcare

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare • Healthcare Insurance • SaaS

Hummingbird Healthcare is a company focused on transforming patient access and experience in healthcare systems. By leveraging technology and optimizing processes, Hummingbird helps healthcare providers enhance patient care through standardized, centralized, and anticipatory service models. They offer services including Patient Access as a Service and Epic as a Service, aiming to remove friction in healthcare access and provide personalized experiences for patients and providers. Founded with the belief that healthcare systems should be unburdened, Hummingbird strives to align and manage technology, people, and processes to enable exceptional patient care. With a senior leadership team knowledgeable in operations, patient access, and technology, Hummingbird Healthcare is dedicated to making a significant impact in the healthcare industry.

📋 Description

• Support the day-to-day health of the EpicCare Ambulatory application for a customer • Diagnose reported issues by analyzing workflows and data, identifying root causes, and understanding underlying business needs • Gather and document requirements through stakeholder conversations • Translate business needs into clear, testable requirements aligned with standards and controls • Build, test, and validate changes to EpicCare Ambulatory, including orders, SmartTools, rules, and Nova notes • Execute changes through defined processes while documenting build decisions, test results, and final changes • Contribute to twice-yearly Epic upgrades, including testing, validation, and go-live coordination • Take on customer-prioritized optimization and project work • Partner with customer stakeholders to understand operational context and priorities • Provide clear, timely updates on progress, risks, and impacts • Deliver assigned work in line with SLAs, quality standards, and performance expectations • Support core client delivery activities as needed • Identify improvements to tools, processes, and documentation • Contribute to shared team knowledge

🎯 Requirements

• Candidates must be legally authorized to work in the United States without sponsorship • Must work from a location within the United States with consistent Internet service • Comfort working Pacific time zone hours is required • 2+ years of experience delivering scoped analyst work focused on problem solving, requirements gathering, testing, and solution implementation, ideally within Epic • Active Epic Ambulatory certification required at time of hire • Well-rounded experience across ambulatory workflows rather than a single specialty • Strong analytical and problem-solving skills • Proficiency documenting requirements, test results, and system changes clearly and accurately • Customer-service mindset and comfort working as a trusted vendor partner • Demonstrated autonomy, reliability, and initiative • Ability to work independently while knowing when to seek help • Able to provide on-call support during scheduled times, if required • Full attention during scheduled work hours; overlapping work or job stacking is not allowed • Must be on camera during training and when needed during the workday after training • Nice to have: experience with orders, third-party integrations, or interfacing ambulatory orders and results • Nice to have: experience with ambulatory medication workflows • Nice to have: additional Epic certifications such as Healthy Planet, MyChart, Order Transmittal, or Cadence • Nice to have: experience on a smaller ambulatory team, distributed or remote team, startup, or fast-paced environment

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage • Paid time off • 401(k) • Parental leave • Career development support • Structured onboarding, coaching, and feedback • 2–3 trips per year for client meetings, training or conferences, or internal strategy sessions • Remote work within the United States • Camera-ready team and collaborative work environment