Healthcare Consulting Manager – Patient Experience

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $145k - $185k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Huron

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2002

🏥 Healthcare

📦 Logistics

📣 Marketing

Healthcare • Logistics • Marketing

Huron Consulting Group is a global consultancy that provides a wide range of services including strategy, operations, advisory, digital, technology, and analytics solutions to various sectors such as healthcare, education, energy, and financial services. Huron helps organizations navigate complex challenges and drive growth through tailored solutions and innovative strategies. The company employs a team of experts dedicated to delivering high-impact solutions that address the unique needs of each client, focusing on areas such as managed services, outsourcing, and leadership development.

📋 Description

• Manage complex multi-workstream healthcare consulting projects • Oversee junior team members • Analyze data to implement performance improvement and organizational change • Collaborate with team members and clients to align work with business objectives • Communicate with project teams and stakeholders • Lead and develop team members through training, supervision, and feedback • Lead complex healthcare consulting engagements and patient experience implementation efforts • Facilitate training and educational programs for clinical and non-clinical leaders

🎯 Requirements

• Bachelor’s degree required • 6+ years of healthcare consulting, hospital operations, or performance improvement experience • Experience leading process redesign, change management, operational transformation, and cross-functional improvement initiatives • Experience leading complex healthcare consulting engagements and implementation efforts focused on patient experience • Understanding of patient experience measurement methodologies, including CAHPS • Experience with patient experience analytics and consumer experience drivers across inpatient, emergency department, medical group, support services, and payer settings • Knowledge of complex healthcare delivery systems and performance improvement opportunities, including access, throughput, care progression, care coordination, quality and safety, reducing length of stay, and reducing readmissions • Ability to lead, coach, and develop individuals and teams • Ability to independently facilitate training and educational programs for clinical and non-clinical leaders in one-on-one, small-group, and large-group settings • Ability to travel based on client, enterprise, or project needs; current Healthcare practice average is less than 50% annually • Proficiency in Microsoft Office, including Word, PowerPoint, and Excel • US Work Authorization required • Experience in a matrixed organization or cross-functional team environment preferred

🏖️ Benefits

• Annual incentive compensation program • Medical coverage for employees and dependents • Dental coverage for employees and dependents • Vision coverage for employees and dependents • Wellness programs • 401(k) plan with generous employer match • Employee stock purchase plan • Generous Paid Time Off policy • Paid parental leave • Adoption assistance • Free annual health screenings and coaching • Bank at Work • On-site wellness workshops • Ongoing programs recognizing major employee life events