Technical Account Associate – HRS

🔥 0 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $85k - $110k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧑‍💼 Account Executive

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Huron

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2002

🏥 Healthcare

📦 Logistics

📣 Marketing

Healthcare • Logistics • Marketing

Huron Consulting Group is a global consultancy that provides a wide range of services including strategy, operations, advisory, digital, technology, and analytics solutions to various sectors such as healthcare, education, energy, and financial services. Huron helps organizations navigate complex challenges and drive growth through tailored solutions and innovative strategies. The company employs a team of experts dedicated to delivering high-impact solutions that address the unique needs of each client, focusing on areas such as managed services, outsourcing, and leadership development.

📋 Description

• Support Technical Account Managers in managing portfolios of post-implementation Huron Research Suite clients • Serve as the secondary technical client relationship contact • Build rapport with portfolio stakeholders and assist Account Managers in advancing client program objectives • Support clients with focus on achieving service level agreements • Supplement Technical Account Managers’ key client portfolios • Maintain strong client relationships and high client satisfaction • Oversee and direct day-to-day support services for a select client portfolio • Serve as consistent point of contact for client concerns and issue management • Drive critical production issues through resolution • Meet with clients to verify current priorities and future initiatives • Collaborate with internal teams regarding client priorities • Establish client communication standards and clarify client and Huron team responsibilities • Monitor deliverables and coordinate internal teams to meet commitments; escalate as appropriate • Assist with process consistency and accuracy across shared management tools • Manage Account Team documentation and communication repository • Maintain awareness of individualized client HRS roadmaps, including migrations and upgrades • Coordinate client transition meetings with clients and internal implementation teams • Gather information for quarterly client status updates to senior leaders • Raise common product, service, and industry themes to appropriate stakeholders

🎯 Requirements

• 1+ years' experience in project management or client relationship management • Research administration experience preferred, not required • Highly organized with ability to guide multiple stakeholders and priorities through collaboration • Exceptional communication skills, ability to articulate to technical, non-technical and executive audiences • Experience with CRM systems

🏖️ Benefits

• Annual incentive compensation program • Medical coverage • Dental coverage • Vision coverage • Wellness programs • Remote, flexible living locations • Travel <5% (Team events, conferences, client travel)