Senior Operations Agent

🔥 0 minutes ago

🦀 Maryland – Remote

🦀 Maryland – Remote

💵 $72.1k - $84.8k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

ICAT Logistics

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1993

📦 Logistics

🚗 Transport

Logistics • Transport

ICAT Logistics is a company focused on logistics and transportation services. Based on the company name and the provided website assets (CSS and layout code), it appears to operate in freight, supply-chain or transport-related activities, though specific services (e. g. , freight forwarding, warehousing, last-mile delivery) are not detailed in the supplied text. The available material is primarily website styling and does not include explicit product, service, or market details, so this description is conservative and based on the company name and the context of the provided site content.

📋 Description

• Provide the highest-level customer experience through processing import shipments • Process commercial cargo and some contractor cargo • Rate quotes and make decisions regarding vendors, invoice amounts, and profit margins • Create SOPs and coordinate, execute, and track domestic and international shipments • Prioritize, schedule, and route shipments throughout the U.S., including spot bidding and GFM knowledge for government clients when applicable • Oversee shipment lifecycle management, operational data accuracy, exception handling, issue resolution, and decision-making • Schedule pickups and deliveries and book carrier space • Negotiate rates with trucking companies, carriers, and cartage agents • Complete required documentation and prepare client quotations • Track and trace freight, provide ETAs, and verify piece counts • Gather proof of delivery and enter it into the operating system • Request and enter vendor costs and prepare invoices within ICAT policy timelines • Maintain accurate TMS information, including tracking, service, and vendor notes • Ensure industry and ICAT compliance requirements are met • Select vendors, establish pricing, and determine shipment execution strategies independently • Evaluate operational and financial variables affecting cost, service, transit time, customer requirements, and business outcomes • Design, implement, and refine SOPs and workflows to improve efficiency, scalability, and margins • Manage shipment-level financial performance, cost control, pricing accuracy, and margin optimization • Collaborate with management and the team on short- and long-term goals • Assist Key Account Managers and station leadership with customer and vendor relationships • Join sales calls with key accounts • Negotiate vendor rates and handle discrepancies and service issues • Participate in team meetings and contribute to team growth and development • Lead through actions, communication, and mentoring • May work after hours on call as determined by management • Perform other duties as assigned • Work indoors in an office setting

🎯 Requirements

• Bachelor’s degree or equivalent experience • 4+ years of transportation and/or freight forwarding experience • Working knowledge of spot quotes and routing LTL, TL, and expedited ground services • Expertise in NMFC and density rating • Hands-on ability with rating and routing freight • Industry experience with spot quotes, partial TL, and volume LTL • Understanding of major carriers serving Canada and Mexico • Proven track record of building relationships and gaining credibility with customers and vendors • Advanced knowledge of operating government freight • Knowledge of FMC, IMCO, ITA, TSA, C-TPAT, HAZMAT, and US Customs Border Protection (CBP) • Functional knowledge of international regulations and compliance procedures in air/ocean freight • Experience asking for spot rates with trucking companies, carriers, and overseas partners • Knowledge of international and domestic geography, including countries and major cities • Intermediate skills with Microsoft Office products • Ability to meet deadlines and demonstrate superior time management • Ability to multitask in a fast-paced work setting with strong attention to detail • Proven analytical and problem-solving skills in a logistics environment • Ability to work in a time-sensitive environment • Highly motivated team player with an outgoing and positive work attitude • Ability to plan and effectively set priorities • Ability to adapt as priorities shift • Demonstrated ability to work in a client-centric environment • Outstanding verbal and written communication skills, with emphasis on listening • Understanding and responsiveness to urgent situations • Consistent follow-up and follow-through • Credibility and high personal integrity • Adaptability to ICAT’s core values • Ability to use close, distance, color, and peripheral vision, depth perception, and focus • Clear, understandable oral communication ability • Ability to push, pull, lift, carry, or maneuver up to 20 pounds • Ability to sit for prolonged periods and occasionally stoop, climb, or squat

🏖️ Benefits

• Fully remote work option; preference is onsite in Elkridge, MD • Flexible approach to work due to clients’ needs and project support requirements