Business Analyst – ServiceNow, High Level Clearance

🔥 0 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $67.4k - $138.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Business Analyst

👻 Ghost score 0%

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ICF

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1969

💼 Consulting

🏛️ Government

🏥 Healthcare

💰 $29M Grant on 2023-03

Consulting • Government • Healthcare

ICF is a global consulting firm founded over 55 years ago that partners with governments, businesses, and communities to deliver data-driven, technology-enabled solutions for complex public- and private-sector challenges. Its work areas include digital modernization, data analytics, resilience and adaptation, energy planning, federal health programs, disaster management, and infrastructure and transportation support. ICF provides consulting, program implementation, and advisory services to drive measurable outcomes and build community resilience.

📋 Description

• Facilitate requirements elicitation and refinement sessions with business and technical stakeholders • Document business needs as user stories, acceptance criteria, process flows, business rules, and supporting requirements documentation • Analyze current-state workflows and identify opportunities for automation, simplification, and service improvement • Support ServiceNow configuration and enhancement efforts by documenting and clarifying business rules, approvals, workflow logic, and expected outcomes • Partner with developers and testers to clarify requirements, support test case development, and assist during user acceptance testing • Maintain backlog items and supporting documentation in Agile tracking tools • Assist with stakeholder coordination, release planning, validation, and readiness activities • Support reporting, metrics, and process documentation as needed • Communicate requirements, decisions, open questions, and status updates across delivery, operations, and customer teams • Identify requirement gaps, dependencies, and risks, and escalate issues requiring resolution

🎯 Requirements

• Bachelor’s degree in business, information systems, computer science, public administration, or a related field • 3+ years of experience as a Business Analyst supporting software, workflow, or enterprise system efforts • 3+ years of experience working in an Agile environment such as Scrum or Kanban • 3+ years of experience gathering, analyzing, and documenting requirements • 1+ years of experience supporting ServiceNow or a comparable enterprise workflow platform • Ability to write clear user stories, acceptance criteria, process flows, and supporting requirements documentation • Experience collaborating with product owners, developers, testers, technical leads, and business stakeholders • Experience using Agile collaboration tools such as ServiceNow Agile Development, Jira and Confluence, or similar tools • Must be a U.S. citizen and possess an active Secret clearance • Candidate must reside and perform work within the U.S. • Strong analytical, problem-solving, facilitation, communication, and stakeholder-management skills • Ability to communicate complex requirements, process findings, testing results, and usability observations to technical and nontechnical audiences • Ability to organize and prioritize multiple assignments in a fast-paced, collaborative delivery environment • Sound judgment and ability to identify requirements gaps, raise concerns, and escalate unresolved scope or priority conflicts • Experience supporting ServiceNow modules such as ITSM, CSM, App Engine, HRSD, or ITOM is desirable • Familiarity with workflow automation, service management, enterprise service delivery concepts, federal IT, or government contracting environments is desirable • Experience using Visio or Lucidchart is desirable • Experience supporting UAT, release validation, test coordination, documentation, training, or change management is desirable

🏖️ Benefits

• Remote work is authorized • Reasonable accommodations for disability, religious purposes, disabled veterans, individuals with disabilities, and sincerely held religious beliefs • Equal opportunity employment • Confidential accommodation support • Consideration of qualified applicants with arrest and conviction records