Data and Quality Manager

🔥 2 hours ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $119.3k - $202.8k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

👻 Ghost score 0%

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ICF

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1969

💼 Consulting

🏛️ Government

🏥 Healthcare

💰 $29M Grant on 2023-03

Consulting • Government • Healthcare

ICF is a global consulting firm founded over 55 years ago that partners with governments, businesses, and communities to deliver data-driven, technology-enabled solutions for complex public- and private-sector challenges. Its work areas include digital modernization, data analytics, resilience and adaptation, energy planning, federal health programs, disaster management, and infrastructure and transportation support. ICF provides consulting, program implementation, and advisory services to drive measurable outcomes and build community resilience.

📋 Description

• Lead the Data and Quality Team supporting a nationwide legal services program for unaccompanied children • Oversee data collection, quality management, reporting, performance monitoring, compliance tracking, and continuous quality improvement • Oversee implementation and administration of LegalPath, the centralized case management and reporting platform • Develop and implement data standards, reporting protocols, documentation requirements, and performance measurement processes • Manage data validation, quality assurance, quality control, audits, and data integrity monitoring • Monitor KPIs, AQLs, service timelines, contract deliverables, and compliance requirements • Oversee data management systems, dashboards, reporting tools, and business intelligence solutions • Develop and maintain executive dashboards, Power BI reports, performance scorecards, and data visualizations • Collect, analyze, and report quantitative and qualitative data from surveys, interviews, focus groups, stakeholder feedback, and administrative systems • Conduct trend, root cause, performance, and predictive analyses • Develop monthly, quarterly, annual, and ad hoc reports for federal stakeholders and project leadership • Translate complex data into actionable insights and recommendations • Lead CQI activities, quality reviews, monitoring, corrective action plans, and performance improvement initiatives • Support federal performance reviews, audits, monitoring visits, quality assessments, and contract compliance efforts • Collaborate with IT on data integrations, APIs, workflow automation, data security, and reporting enhancements • Coordinate reporting across legal, operations, intake, psychosocial, language services, and pro bono teams • Supervise and mentor data reporting, data analyst, reporting specialist, and quality management staff • Provide leadership and guidance for data reporting, performance monitoring, and quality management activities

🎯 Requirements

• Bachelor's degree in Data Science, Statistics, Public Health, Social Sciences, Evaluation, Information Systems, Public Administration, Business Analytics, or a related field, or a master's degree in a related field • 8+ years of experience in data collection, performance measurement, quality management, monitoring, evaluation, reporting, or continuous improvement; or 6+ years with a master's degree • Experience developing and managing dashboards, reports, and performance monitoring tools using Power BI, Tableau, or similar platforms • Experience conducting quantitative and qualitative data analysis • Experience managing large-scale data collection and reporting systems • Experience implementing quality assurance, quality control, compliance monitoring, and continuous quality improvement processes • Experience supervising technical staff and/or quality management staff • Experience managing multiple reporting, compliance, and quality oversight activities simultaneously • Experience supporting complex federal, state, or large-scale nonprofit programs • Experience monitoring contractual performance metrics, service-level requirements, and corrective action plans within a federally funded program • Preferred experience supporting ORR, ACF, DOJ, HHS, or other federal programs • Preferred experience supporting legal services, child welfare, refugee, immigrant, human services, health, or social service programs • Preferred experience with Quality Management Plans, QASPs, CQI frameworks, or performance management systems • Preferred experience with data governance, audit methodologies, compliance monitoring, and performance measurement systems • Preferred experience developing executive-level reports, dashboards, and presentations for federal clients • Preferred experience with Microsoft Power Platform, including Power BI, Power Automate, SharePoint, and Dataverse • Preferred experience conducting satisfaction surveys, qualitative analyses, stakeholder feedback reviews, and mixed-methods evaluations • Preferred knowledge of federal reporting requirements, privacy standards, records management, and data security practices • Preferred experience with API integrations, ETL processes, SQL, and cloud-based reporting environments • Ability to obtain and maintain a Public Trust • Strong leadership, supervision, team management, analytical, organizational, communication, presentation, and problem-solving skills • Ability to manage multiple priorities and collaborate with technical teams, program leadership, service providers, subcontractors, and government stakeholders

🏖️ Benefits

• Equal opportunity employer • Reasonable accommodations for disabilities, disabled veterans, and sincerely held religious beliefs • Confidential accommodation support • Consideration of qualified applicants with arrest and conviction records