Customer Renewals Manager

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $50k - $70k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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RWS Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

🏥 Healthcare

⚖️ Legal

Consulting • Healthcare • Legal

RWS Group is a leading provider of AI-powered language services and technology, specializing in translation and localization for a variety of industries. With a focus on enhancing global communication, RWS offers solutions that improve translation quality, manage multilingual content, and streamline the localization process. Their services cater to sectors such as aerospace, finance, legal, life sciences, and technology, leveraging advanced AI to ensure clients can effectively connect across languages and cultures.

📋 Description

• Own and manage a high-value enterprise renewal portfolio spanning government institutions, global airlines, and technology companies across EMEA, NASA, and APAC • Proactively guide renewal journeys, maximize customer outcomes, strengthen retention, and build lasting customer value • Partner with Sales, Finance, Legal, and other internal teams to execute renewals and identify growth opportunities • Monitor renewal activity, identify risks to renewal success, escalate concerns, and support retention efforts • Maintain accurate renewal forecasts, pipeline tracking, and CRM hygiene • Follow established renewal processes and contribute ideas to improve efficiency, scalability, and customer experience • Support renewal discussions and pricing conversations within established guidelines • Act as an internal customer advocate by communicating customer needs and feedback across teams

🎯 Requirements

• 3–5 years in renewals, account management, sales support, or another customer-facing role • Preferably experience within enterprise software or SaaS • Fluent in English • Familiarity with FAR/DFARS requirements, US procurement regulations, and security standards • Strong interpersonal, written, and verbal communication skills • Ability to manage multiple priorities and deadlines in a fast-paced environment with strong attention to detail • Ability to identify customer challenges, think critically, and collaborate on solutions • Comfortable leveraging customer data, reporting, and CRM systems • Candidates must reside in the advertised state to be considered • Nice to have: experience in SaaS, subscription-based businesses, or customer lifecycle management environments • Nice to have: familiarity with Salesforce Lightning CPQ • Nice to have: experience creating and maintaining Salesforce Dashboards

🏖️ Benefits

• Variable incentives, bonuses, benefits, and/or other perks may be included in total compensation • Equal employment opportunity and a work environment free of discrimination and harassment