ICF
5001 - 10000 employees
Founded 1969
🏥 Healthcare
📦 Logistics
📣 Marketing
💰 $30M Grant on 2021-03
Healthcare • Logistics • Marketing
ICF is a global consulting and technology services company that helps government and commercial clients tackle complex challenges. The firm provides expertise in areas such as Federal IT modernization, energy and utilities, public health, climate resilience, disaster management, and transportation. ICF leverages data and analytics, artificial intelligence, and cybersecurity to deliver innovative solutions. With a strong commitment to corporate citizenship and sustainability, ICF supports social programs and community development, aiming for a sustainable, low-emissions future. The company operates worldwide, with significant presence in Europe through its offices in Belgium, Spain, and the UK.
Lead Quantitative and Qualitative Researcher
Job not on LinkedIn
🔥 0 minutes ago
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ICF
5001 - 10000 employees
Founded 1969
🏥 Healthcare
📦 Logistics
📣 Marketing
💰 $30M Grant on 2021-03
Healthcare • Logistics • Marketing
ICF is a global consulting and technology services company that helps government and commercial clients tackle complex challenges. The firm provides expertise in areas such as Federal IT modernization, energy and utilities, public health, climate resilience, disaster management, and transportation. ICF leverages data and analytics, artificial intelligence, and cybersecurity to deliver innovative solutions. With a strong commitment to corporate citizenship and sustainability, ICF supports social programs and community development, aiming for a sustainable, low-emissions future. The company operates worldwide, with significant presence in Europe through its offices in Belgium, Spain, and the UK.
📋 Description
• Design and lead quantitative and qualitative research studies, including surveys, interviews, usability tests, and ethnographic methods • Lead survey strategy, creation, deployment, and results analysis to uncover actionable insights and measure customer sentiment • Ensure research practices comply with ethical standards, including informed consent and protection of personally identifiable information • Synthesize qualitative and quantitative data into insights for design, product, and policy decisions • Translate findings into reports, personas, journey maps, service blueprints, and data visualizations • Provide strategic direction on data visualization approaches • Present findings to government-agency stakeholders and senior leaders • Partner with CX strategists, service designers, data scientists, and technologists to validate concepts, improve usability, and enhance service delivery • Apply Human-Centered Design and service design principles across digital and non-digital touchpoints • Contribute to Voice of the Customer programs by analyzing feedback channels, comment streams, and behavioral data • Contribute to a research strategy and roadmap aligned with program and agency priorities • Collaborate with stakeholders to define CX success metrics and evaluate research-driven recommendations • Link research insights to service performance and outcomes to support continuous improvement • Collaborate across multiple teams and disciplines in a fast-paced contractor environment
🎯 Requirements
• 7+ years of experience in UX/CX research, market research, human factors, behavioral science, or related disciplines • Bachelor’s degree • US citizenship required • Must be able to obtain Public Trust clearance • Must reside and perform work in the United States • Figma experience preferred for collaboration, workshops, prototyping, and wireframing • Qualtrics experience preferred for survey deployment and analytics • Usertesting.com or similar platform experience preferred for usability testing or interviews • Microsoft Office experience preferred for analysis, reporting, and collaboration • Familiarity with Tableau, Power BI, or similar data visualization tools preferred • Expertise in qualitative and quantitative research methods, advanced survey design, and mixed-methods synthesis preferred • Experience with service design and customer experience research preferred • Experience working with federal agencies preferred
🏖️ Benefits
• Equal opportunity employer • Reasonable accommodations available throughout the application and employment process • Confidential handling of accommodation information
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