Outreach Lead Account Specialist

🔥 7 minutes ago

⛰️ Colorado, Illinois, +5 more states – Remote

⛰️ Colorado – Remote 🌽 Illinois – Remote 🌪️ Kansas – Remote ⚜️ Louisiana – Remote 🌪️ Oklahoma – Remote 🏰 Missouri – Remote 🤠 Texas – Remote

💵 $90k - $95k / year

⏰ Full Time

🟠 Senior

💰 Account Manager

🦅 H1B Visa Sponsor

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ICF

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1969

🏥 Healthcare

📦 Logistics

📣 Marketing

💰 $30M Grant on 2021-03

Healthcare • Logistics • Marketing

ICF is a global consulting and technology services company that helps government and commercial clients tackle complex challenges. The firm provides expertise in areas such as Federal IT modernization, energy and utilities, public health, climate resilience, disaster management, and transportation. ICF leverages data and analytics, artificial intelligence, and cybersecurity to deliver innovative solutions. With a strong commitment to corporate citizenship and sustainability, ICF supports social programs and community development, aiming for a sustainable, low-emissions future. The company operates worldwide, with significant presence in Europe through its offices in Belgium, Spain, and the UK.

📋 Description

• Conduct outreach to customers, service providers, trade allies, contractors, distributors, manufacturers, and industry associations to drive program awareness and participation • Build and maintain relationships with commercial, industrial, agricultural, institutional, and public-sector customers throughout the Mid-Central Region • Serve as regional point of contact for outreach supporting utility-sponsored energy efficiency programs • Represent utility rebate and energy efficiency programs at expos, trade shows, counter days, association meetings, customer events, and networking opportunities • Develop and execute regional outreach and engagement strategies aligned with client goals and program objectives • Coach and train trade allies, service providers, customers, community partners, and internal support team members • Create and deliver presentations, workshops, webinars, and trainings; coordinate with marketing teams on messaging and outreach materials • Facilitate communication between customers, trade allies, service providers, utility clients, and ICF delivery teams • Track outreach activities, leads, customer engagement, market feedback, and participation metrics using CRM and program management systems • Support reports, presentations, dashboards, outreach summaries, and database updates using Microsoft Office and program-specific software • Monitor participation, customer satisfaction, and engagement goals; identify barriers, risks, opportunities, and lessons learned • Provide utility client support, including meetings, planning, program reviews, engagement updates, and client communications • Stay informed on industry news, market trends, emerging technologies, program updates, and customer needs

🎯 Requirements

• Bachelor's degree in Business, Marketing, Communications, Environmental Studies, Sustainability, Energy Management, Public Administration, or another relevant field, or equivalent professional experience in lieu of a degree • 3+ years of experience in utility energy efficiency programs, account management, customer engagement, business development, community outreach, trade ally management, service provider engagement, or program implementation • Customer-service oriented attitude and ability to build and maintain relationships with diverse stakeholders • Strong written and verbal communication skills, including public speaking and presenting virtually and in person • Experience managing multiple priorities, deadlines, and stakeholders simultaneously • Experience with Microsoft Office products, including Word, Excel, PowerPoint, Outlook, and Teams • Valid driver's license and successful completion of a Motor Vehicle Records (MVR) check • Willingness and ability to travel at least 25% of the time across the eight-state Mid-Central Region • Knowledge or experience in energy efficiency, utility programs, electrification, demand response, sustainability, or commercial energy technologies • Experience with commercial and industrial customers • Experience in or managing a trade ally/service provider network • Experience with HVAC, lighting, controls, building automation, refrigeration, compressed air, process improvements, or other energy-saving technologies • Experience organizing and facilitating trainings, webinars, workshops, customer events, or industry events • Experience with CRM tools, customer tracking systems, databases, reporting tools, or program management software • Experience supporting utility clients and/or regulatory-driven programs • Ability to work independently in a remote and geographically dispersed environment • Bilingual English and another language is a plus, not a requirement

🏖️ Benefits

• Flexible workplace arrangements • Work-life balance • Donation matching • Volunteer opportunities • Tuition reimbursement • Access to professional development resources • 401k matching • Employee Stock Purchase Plan • Equal opportunity employer • Reasonable accommodations throughout the application and employment process