Regional Field Support Manager – Veterinary Diagnostics

🔥 2 hours ago

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IDEXX

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1983

🏥 Healthcare

🔬 Science

🤝 B2B

💰 Seed on 1984-02

Healthcare • Science • B2B

IDEXX is a global veterinary diagnostics and services company that develops products and services to improve the health and well‑being of pets, livestock, and to protect public essentials such as clean drinking water. It provides diagnostic tests, laboratory services, point‑of‑care analyzers, and consultation/testing support for scientists, and also offers practice management and clinical software used by veterinary clinics and reference laboratories. IDEXX primarily serves professional and institutional customers (veterinary practices, labs, and agricultural/food/water safety users) with integrated products and services.

📋 Description

• You will develop the team and provide ongoing coaching to drive performance. • You will collaborate with field partners to identify opportunities and manage a region towards a common goal. • You will implement strategies to achieve quarterly commercial goals. • You will coordinate resources and help employees with territory management to support customer loyalty and growth. • You will be an advocate for internal and external customers and acts as a mediator to establish strong relationships. • You will adhere to and model the IDEXX Purpose & Guiding Principles. • You will contribute to the development of operating policies & procedures and incorporate other improvements based on evaluation of existing procedures and business needs. • You will facilitate relationships between field partners and field support representatives and act as the liaison to enable strong collaboration.

🎯 Requirements

• Have the ability to travel 50% • 5 or more years of leadership experience, preferably leading remote field service teams • Ability to collaborate with a range of stakeholders. This is essential due to working on a variety of projects – it’s essential your strengths lie with influencing, planning and coordinating. • You have fantastic customer service skills including discovering and exploring customers’ needs, experience working with customers and maintaining good customer relationships. • You have strong management skills and have the ability to give developmental feedback in a coaching environment. • Organization, time management & the ability to prioritize are fundamental foundations to the success of this position moving forward. • You’re a natural communicator with an inspirational style of working. You enjoy working with people and have the ability to build instant rapport.

🏖️ Benefits

• Opportunity for annual cash bonus • Health / Dental / Vision Benefits Day-One • 5% matching 401k • Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more! • A dynamic and exciting career that utilizes your leadership experience, technical skills, allows you to travel, meet new people, expand your knowledge and skill set, all while positively impacting the lives of pets and their owners