Regional Field Support Manager – Veterinary Diagnostics

🔥 1 minute ago

🏈 Alabama, Louisiana, +1 more states – Remote

🏈 Alabama – Remote ⚜️ Louisiana – Remote 🎸 Tennessee – Remote

💵 $85k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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IDEXX

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1983

🏥 Healthcare

🍽️ Food & Beverage

⚕️ Healthcare Insurance

💰 Seed Round on 1984-01

Healthcare • Food & Beverage • Healthcare Insurance

IDEXX is a global leader in pet healthcare innovation. It provides a wide range of diagnostic and software products and services aimed at creating clarity and improving pet healthcare. IDEXX offers services such as reference laboratories, in-house analyzers, SNAP tests, and veterinary software to support veterinarians in diagnosing and treating small animals, livestock, and equines. They also specialize in water testing solutions, which help ensure the safety and quality of various water types. IDEXX is known for its contributions to the veterinary field, enabling professionals to make informed decisions through cutting-edge technology and advanced insights.

📋 Description

• Lead and support Field Support Representatives to provide excellent customer experience • Develop the team and provide ongoing coaching to drive performance • Collaborate with field partners to identify opportunities and manage a region toward a common goal • Implement strategies to achieve quarterly commercial goals • Coordinate resources and help employees with territory management to support customer loyalty and growth • Advocate for internal and external customers and mediate to establish strong relationships • Adhere to and model IDEXX Purpose & Guiding Principles • Contribute to operating policies and procedures and implement improvements based on business needs • Facilitate relationships between field partners and Field Support Representatives • Act as liaison to enable strong collaboration

🎯 Requirements

• Ability to travel 50% • 5 or more years of leadership experience, preferably leading remote field service teams • Ability to collaborate with a range of stakeholders • Strengths in influencing, planning, and coordinating • Fantastic customer service skills, including discovering and exploring customers’ needs • Experience working with customers and maintaining good customer relationships • Strong management skills • Ability to give developmental feedback in a coaching environment • Organization, time management, and prioritization skills • Natural communicator with an inspirational working style • Ability to build instant rapport

🏖️ Benefits

• Opportunity for annual cash bonus • Health / Dental / Vision Benefits • Day-One 5% matching 401k • Financial support • Pet insurance • Mental health resources • Volunteer paid days off • Employee stock program • Foundation donation matching • Competitive compensation and incentives • Travel opportunities • Learning and discovery opportunities