Head of Chat, Conversion

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

👻 Ghost score 22%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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IGAMINGHUNT

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

🎯 Recruiter

🎲 Gambling

🤝 B2B

Recruitment • Gambling • B2B

IGAMINGHUNT is a recruitment firm specializing in finding talent for the iGaming industry. They recruit senior-level management, engineers & developers, product & marketing, and admin & HR roles, and provide market insights, thought leadership (blogs, podcasts) and advisory guidance for iGaming operators and startups. The company emphasizes deep sector knowledge, educating their staff on market dynamics, and helping clients with hiring strategy and talent solutions tailored to regulated and fast-moving iGaming markets.

📋 Description

• Take full ownership of chat-generated revenue across human-operated conversations and AI-powered chat solutions • Lead and develop the entire chat operations function, managing team leads and establishing accountability for team performance and results • Develop and refine chat conversion strategies • Create, review, and optimize chat scripts, conversation flows, and response guidelines • Establish quality assurance and performance evaluation standards, including conversation scoring frameworks • Monitor operational and commercial performance and identify improvement opportunities • Develop and optimize AI-powered chat capabilities • Support team leads in coaching and developing chat specialists across a 24/7 operation • Collaborate with senior leadership on commercial priorities, operational improvements, and development of the chat function • Report directly to the CEO on revenue performance, conversion results, operational challenges, and growth opportunities

🎯 Requirements

• Proven experience leading a full-scale chat department within an OnlyFans or similar fan-platform agency, cam business, or another adult paid-chat operation • Previous responsibility for a multi-level team structure, including direct management of team leads rather than supervision of individual chat operators only • Strong commercial understanding of paid-chat monetization • Demonstrated hands-on expertise in developing high-converting chat scripts • Practical experience designing and implementing chat quality assessment frameworks, including conversation scoring criteria and performance evaluation standards • Ability to evaluate chat performance beyond operational activity metrics, focusing on conversion quality, customer engagement, and revenue outcomes • Strong leadership and people management skills • Strategic mindset combined with a hands-on approach to improving chat processes, communication quality, and commercial results • Commitment to ethical, customer-oriented sales practices • Comfortable working with adult (18+) content and managing communication in this industry • English at Upper-Intermediate (B2) level or higher • Ability to communicate confidently with international teams, lead discussions, and report directly to senior management

🏖️ Benefits

• Fully remote work within an international business • Senior leadership role with direct reporting to the CEO • Opportunity to take ownership of a key revenue-generating function and directly influence commercial performance • Involvement in the development of AI-powered chat solutions and the evolution of customer engagement processes • Freedom to shape operational strategies, team structures, and performance standards • Opportunities for professional development and long-term growth • Dynamic working environment with meaningful responsibility and the ability to implement improvements