Customer Solutions Specialist, Bilingual

🔥 0 minutes ago

🐻 Alaska, California, +4 more states – Remote

🐻 Alaska – Remote 🏄 California – Remote 🏛️ District of Columbia – Remote 🌺 Hawaii – Remote 🌾 North Dakota – Remote 🦬 Wyoming – Remote

💵 $37.1k - $54.7k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💬 Bilingual

🚫👨‍🎓 No degree required

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IGS Energy

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

⚡ Energy

🛍️ eCommerce

Energy • eCommerce

IGS Energy is an energy services company that provides a variety of energy solutions for both residential and commercial customers. They offer green electricity, carbon-neutral natural gas, solar energy solutions, and home warranties. The company aims to provide clean, reliable, and affordable energy while supporting renewable projects such as wind, solar, and hydro power. IGS Energy also specializes in delivering customized energy strategies to help protect businesses from market volatility. Their services include designing and installing LED lighting solutions, operating compressed natural gas fueling stations, and offering comprehensive energy management strategies. With a focus on innovation and sustainability, IGS Energy strives to lead positive change for the environment and their communities.

📋 Description

• Deliver exceptional customer experiences through a natural conversation style • Educate on all IGS products and services that result in customer sales and retention • Navigate systems, procedures, and other resources to provide accurate and timely resolution to customer inquiries • Meet and exceed performance metrics, customer satisfaction, sales goals and service level goals • Provide follow up as needed on customer inquiries to ensure resolution satisfies our customers and meets all internal expectations • Conduct proactive consultative analysis to identify and act upon opportunities to up-sell and cross-sell customers • Demonstrates full understanding of current marketing programs and offerings; communicate clearly to the customers to assist them in making an informed decision • Achieves all customer experience and sales standards set for the department by following the established departmental goals, policies and procedures

🎯 Requirements

• High school diploma or equivalent • Must be fluent in both English and Spanish • 2 years’ experience in a customer facing environment preferred • Possess strong interpersonal, verbal, and written communication skills and be results oriented • Excellent customer experience and conversational skills • Possess ability to identify and overcome customer objections • Ability to multitask effectively and adhere to a weekly set schedule • Genuine desire to grow and learn, receptive to feedback, as well as contribute positively to a team-oriented work environment • Basic knowledge of Windows, MS Office Suite, and Internet Explorer

🏖️ Benefits

• Comprehensive coverage including medical (plus free telehealth) • Dental, vision, and employer health savings account contributions • Robust support through Headspace and free mental healthcare visits for you and your dependents • Extensive assistance with Maven, paid family and caregiver leave, and fertility, adoption, and surrogacy services • Strong financial foundation with a 401(k) plan, company match, and access to financial wellbeing tools • Paid time off, tuition reimbursement, paid leaves, employee hardship fund, and a wide range of additional perks