Lead, Revenue Integrity

Job not on LinkedIn

🔥 52 minutes ago

🍑 Georgia – Remote

🍑 Georgia – Remote

💵 $81.3k - $130k / year

⏰ Full Time

🟠 Senior

💹 Revenue Operations

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IGS Energy is an energy services company that provides a variety of energy solutions for both residential and commercial customers. They offer green electricity, carbon-neutral natural gas, solar energy solutions, and home warranties. The company aims to provide clean, reliable, and affordable energy while supporting renewable projects such as wind, solar, and hydro power. IGS Energy also specializes in delivering customized energy strategies to help protect businesses from market volatility. Their services include designing and installing LED lighting solutions, operating compressed natural gas fueling stations, and offering comprehensive energy management strategies. With a focus on innovation and sustainability, IGS Energy strives to lead positive change for the environment and their communities.

📋 Description

• Lead, coach, and develop Revenue Integrity Analysts • Set clear expectations and support employee growth • Direct team priorities and workflow across Billing, Operations, Collections, and Product Support • Monitor team performance, work quality, capacity, and service levels • Address resource concerns and escalate material risks to department leadership • Lead resolution of complex, high-impact, or cross-functional issues • Establish quality expectations through controls, audits, reconciliations, exception monitoring, root cause analysis, and preventative action • Document and share knowledge and prioritize cross-training • Ensure clear, intentional, professional communication with teammates, business partners, utility partners, and leadership • Partner on product, program, process, policy, and system changes, including readiness, testing, implementation, and ongoing support • Use operational trends, quality results, customer impacts, and financial risks to recommend sustainable improvements • Promote accountability, sound judgment, collaboration, and continuous improvement • Perform other duties and responsibilities as assigned

🎯 Requirements

• Demonstrated people leadership skills, including setting expectations, coaching and feedback, managing performance, resolving conflict, and developing employees at different career levels • Broad knowledge of Billing, Operations, Collections, and Product Support across the customer lifecycle • Strong analytical, critical-thinking, and problem-solving skills • Ability to organize team workflow, balance competing priorities, monitor capacity, and maintain reliable execution • Understanding of quality controls, audits, reconciliations, exception management, root cause analysis, and sustainable process improvement • Excellent written and verbal communication skills • Ability to build trust and productive relationships with team members, business partners, utility partners, and leadership • Accountability, integrity, discretion, and follow-through • Ability to support strategic priorities while remaining engaged in daily operations, employee development, and issue resolution • Degree in Business, Finance, Accounting, Analytics, Management, or a related field, and/or equivalent knowledge or experience • Six or more years of progressively responsible experience across billing, operations, collections, product support, revenue operations, customer account management, or related functions preferred • Experience leading or supervising professional employees • Experience resolving complex cross-functional issues and improving operational processes, controls, quality, or customer outcomes • Experience partnering with business leaders and cross-functional teams on system, product, program, or process changes preferred • Must be authorized to work in the US on a full-time basis • Current or future sponsorship is not supported or available

🏖️ Benefits

• Comprehensive medical coverage with free telehealth • Dental coverage • Vision coverage • Employer health savings account contributions • Headspace support • Free mental healthcare visits for employees and dependents • Maven family planning support • Paid family and caregiver leave • Fertility, adoption, and surrogacy services • 401(k) plan with company match • Financial wellbeing tools • Paid time off • Tuition reimbursement • Paid leaves • Employee hardship fund • Additional perks

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