Field Service Technician III

🔥 13 hours ago

⚔️ Virginia, West Virginia – Remote

⚔️ Virginia – Remote ⛰️ West Virginia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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IGT

WebsiteLinkedInAll Job Openings

10,000+ employees

🎮 Gaming

🛍️ eCommerce

☁️ SaaS

Gaming • eCommerce • SaaS

IGT is a global leader in gaming solutions, specializing in a wide range of products and services within the gaming industry. The company offers innovative lottery and casino games, as well as integrated digital solutions that converge retail and online gaming experiences. With a strong commitment to sustainability and responsible gaming, IGT operates as the largest lottery provider worldwide, continuously enhancing engagement through advanced technology and analytics.

📋 Description

• Install, configure, maintain, troubleshoot, and repair gaming machines, systems hardware, payment solutions, kiosks, ATMs, and related equipment • Diagnose and resolve complex hardware, software, electrical, mechanical, and networking issues • Support major installations, casino openings, expansions, equipment conversions, and technology upgrades • Serve as a technical resource for other Field Service Technicians by providing troubleshooting support and knowledge sharing • Collaborate with customers, Field Service leadership, Engineering, Technical Support, and Project Management teams • Perform preventive maintenance, equipment inspections, and component replacements • Maintain accurate service records, technical documentation, and parts inventory • Ensure compliance with applicable gaming regulations, safety procedures, and company standards • Travel extensively to customer locations, including overnight stays, extended assignments, and occasional international travel • Support customers within the West Virginia gaming market when not traveling

🎯 Requirements

• High school diploma or GED • Minimum 4 years of progressive hands-on technical experience in field service, electronics, gaming equipment, electromechanical repair, IT/network support, or a related field • Experience independently troubleshooting hardware and/or software equipment in customer-facing environments • Strong technical troubleshooting, problem-solving, and communication skills • Valid driver’s license and acceptable driving record • Ability to obtain and maintain required gaming licenses and regulatory approvals • Willingness to travel approximately 75% of the time • Willingness to work flexible schedules, including nights, weekends, holidays, and on-call assignments when required • Ability to lift and maneuver equipment weighing up to 50 pounds independently, with appropriate assistance for heavier items • Previous experience supporting casino gaming technology, Video Lottery Terminals (VLTs), or Tribal Gaming environments preferred • Experience with gaming machines, payment systems, kiosks, ATMs, networking, and PC hardware/software preferred • Experience supporting large-scale installations, technical deployments, or multi-site projects preferred • Experience mentoring technicians or serving as a technical project lead preferred • Associate or technical degree in Electronics, Information Technology, Networking, or a related discipline preferred • Valid passport or ability to obtain one for potential international assignments preferred

🏖️ Benefits

• Bonus or commission opportunities may be available depending on the role • 401(k) savings plan with company contributions • Medical insurance • Dental insurance • Vision insurance • Life and disability coverage • Paid time off • Tuition reimbursement • Wellness programs