GSelector, Selector Support Specialist

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🔥 0 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $30 - $38 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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iHeartMedia

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2008

📱 Media

💰 Debt Financing on 2017-02

Media • Entertainment • Advertising

iHeartMedia is the leading audio company in the United States, reaching 9 out of 10 Americans every month. The company operates over 860 radio broadcast stations across 160 markets, providing a mix of traditional radio, digital streaming, and podcasts, making it the top podcast publisher with over 168 million US downloads and streams. iHeartMedia is known for its innovative analytics and attribution technology, giving it a competitive advantage in advertising and media services. The company also hosts large-scale events like the iHeartRadio Jingle Ball Tour, bringing together major music acts and building strong partnerships, such as with the National Hockey League and MeatEater, Inc. , for podcast production.

📋 Description

• Document customer interactions and resolve technical issues • Collaborate across Support, Development, Product, and Infrastructure teams to troubleshoot • Create detailed technical documentation and defect reports • Optimize software performance by diagnosing challenges and recommending best practices • Host customer onboarding training sessions and workshops • Expand technical expertise and industry knowledge

🎯 Requirements

• Experience as a Program Director or Music Director in a Radio or TV Programming environment • Expert in GSelector, Selector, and other music scheduling programs • Knowledge of Zetta or NexGen is a plus • Empathetic to users • Technically adept and able to quickly learn new products and technologies • Strong prioritization skills • Motivated, goal-oriented, flexible, and able to work both independently and collaboratively • Inquisitive mindset and strong attention to detail • Professional fluency in Spanish • Evening coverage (Eastern Time), as well as limited weekend and holiday support based on business needs

🏖️ Benefits

• Employer sponsored medical, dental and vision with a variety of coverage options • Company provided and supplemental life insurance • Paid vacation and sick time • Paid company holidays • A Spirit day to encourage and allow our employees to more easily volunteer in their community • A 401K plan • Employee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving • A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!