Vice President – Business Operations

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🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $280k - $310k / year

⏰ Full Time

🔴 Lead

⚙️ Business Operations

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iHerb

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🛍️ eCommerce

🛒 Retail

🧘 Wellness

eCommerce • Retail • Wellness

iHerb is an online retailer founded in 1996 that provides a curated selection of health and wellness products to consumers worldwide. The company focuses on vitamins, natural supplements and remedies, sports nutrition, natural and dry foods, and environmentally friendly goods, with a mission to make health and wellness accessible, affordable, and convenient. iHerb operates as an e-commerce business with a retail focus and emphasizes customer experience and a values-driven company culture.

📋 Description

• Translate iHerb’s strategic priorities into coordinated, measurable execution • Establish and lead enterprise transformation initiatives, including the PMO, transformation governance, portfolio management, business solution architecture, and requirements governance • Partner with the COO and executive leadership to create a prioritized portfolio of enterprise initiatives • Serve as the primary integration point across Human Resources, Finance, Operations, Information Technology, Legal, and the Revenue Office • Develop and maintain an enterprise roadmap covering priorities, sequencing, owners, milestones, dependencies, resources, benefits, impacts, and risks • Establish processes for evaluating, prioritizing, approving, funding, initiating, monitoring, and closing strategic initiatives • Maintain a validated source of truth for transformation portfolio status, milestones, investments, resources, risks, dependencies, decisions, adoption, and benefits • Lead executive portfolio reviews, steering committees, decision forums, escalations, action tracking, and executive and Board materials • Oversee complex cross-functional transformation programs involving process redesign, technology implementation, operational improvement, automation, and organizational change • Build and lead a high-performing PMO from program initiation through closeout and transition to business ownership • Establish project and program management standards, methodologies, tools, templates, controls, decision rights, escalation paths, and delivery definitions • Apply agile, waterfall, hybrid, and other delivery models according to initiative scope, complexity, urgency, and risk • Identify portfolio conflicts, competing priorities, duplication, capacity constraints, and interdependencies; provide recommendations for executive decisions • Partner with Finance and initiative owners on business cases, performance measures, investment assumptions, budgets, and benefits tracking • Establish benefits-realization processes and recommend whether initiatives should start, accelerate, redirect, pause, or stop • Ensure business readiness through stakeholder impact assessment, process ownership, requirements quality, testing, controls, training, communications, adoption, and support • Align functional requirements, solution design, technical architecture, data, integrations, controls, and operating processes with business and Technology leaders • Establish standards for requirements, solution design, user acceptance testing, training readiness, process documentation, decision logs, and knowledge management • Transition completed initiatives to business owners with performance measures, controls, documentation, support requirements, and sustained-results confirmation • Evaluate performance-improvement opportunities through process redesign, operating-model changes, automation, artificial intelligence, analytics, technology enablement, and organizational simplification • Evaluate transformation impacts across customer experience, digital commerce, revenue, merchandising, marketing, global operations, regulatory compliance, technology, supply chain, fulfillment, workforce, and financial performance • Act as an objective challenge partner by identifying gaps, testing assumptions, surfacing risks, and distinguishing activity from business impact • Intervene in at-risk programs, clarify accountability, remove barriers, and establish recovery plans • Build trusted relationships with C-suite executives while communicating delivery gaps and unfavorable information • Facilitate productive disagreement and timely decisions among senior leaders • Tailor communications for executive and functional audiences while maintaining one accurate view of portfolio performance • Govern third-party implementation partners, consultants, and vendors against deliverables, timelines, budgets, controls, and outcomes • Recruit, develop, coach, and retain Transformation Office professionals • Establish performance expectations, capability standards, resource deployment processes, and development plans • Define and track Transformation Office measures including predictability, milestone attainment, budget performance, decision cycle time, risk resolution, adoption, rework reduction, and benefits achieved • Continuously improve transformation and execution capabilities based on outcomes, lessons learned, business needs, external practices, and organizational maturity

🎯 Requirements

• Strong understanding of enterprise transformation, portfolio management, program governance, business process improvement, organizational change, and benefits realization • Demonstrated ability to translate enterprise strategy into prioritized initiatives, executable plans, clear ownership, and measurable outcomes • Proven success establishing or leading a PMO, Transformation Office, enterprise program portfolio, or comparable function • Demonstrated experience leading complex, cross-functional programs involving business operations, technology, process, data, financial investments, and organizational change • Strong understanding of an end-to-end e-commerce operating model • Ability to evaluate enterprise priorities across Human Resources, Finance, Operations, Information Technology, Legal, and commercial or revenue-generating functions • Strong business and financial acumen, including business cases, significant program budgets, investments, and realized value • Knowledge of agile, waterfall, and hybrid delivery models • Ability to establish governance, operating models, standards, controls, decision rights, and accountability across a matrixed organization • Strong analytical and problem-solving capability • Strong executive presence and ability to work with multiple C-suite leaders • Exceptional emotional maturity, professional resilience, and ability to receive candid feedback • Ability to challenge senior leaders constructively and communicate difficult information clearly and diplomatically • Excellent written, verbal, facilitation, negotiation, and presentation skills • Ability to influence executive leaders and cross-functional stakeholders without relying solely on direct authority • Demonstrated success building, leading, coaching, and developing high-performing teams • Experience managing system integrators, consultants, vendors, and external partners • Understanding of automation, artificial intelligence, analytics, enterprise systems, and emerging technologies • Ability to travel domestically and internationally as business needs require • Proficiency with Google Workspace and/or Microsoft Office • Experience with enterprise project and portfolio management tools such as Jira, Confluence, Asana, Smartsheet, Microsoft Project, or comparable platforms • Familiarity with enterprise resource planning, data visualization, process mapping, collaboration, and reporting tools • Minimum of fifteen (15) years of progressively responsible experience, including at least eight (8) years in a senior leadership capacity • Experience leading an enterprise PMO or portfolio of large-scale, cross-functional programs is required • Experience presenting transformation performance, risks, recommendations, and decisions to C-suite executives and senior governance bodies is required • Bachelor’s degree in Business Administration, Operations, Finance, Information Technology, Engineering, or a related field required • PMP, PgMP, Lean Six Sigma, Prosci, or another relevant certification is preferred

🏖️ Benefits

• Remote work arrangement • Ability to travel domestically and internationally as business needs require • Reasonable accommodations for individuals with disabilities • Professional, yet casual work environment • Opportunity to work with executives, business leaders, consultants, and external partners across different functions, locations, and time zones

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