Lead Field Service Technician

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $90k - $100k / year

⏰ Full Time

🟠 Senior

🔧 Field Service Engineer

👻 Ghost score 0%

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IKO North America

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏗️ Construction

🏭 Manufacturing

Construction • Manufacturing

IKO North America is a worldwide leader in the roofing, waterproofing, and insulation industry serving both residential and commercial markets. Established in 1951, this family-owned business operates more than 30 manufacturing plants across North America and Europe. Known for its diverse product offerings, IKO specializes in residential and commercial roofing systems, including roofing shingles, waterproofing materials, and architectural shingles, ensuring high performance and quality.

📋 Description

• Act as the primary trainer for executing on-roof quality inspections and in-shop contractor training of new Technical Services staff • Serve as liaison with the contractor community for IKO’s new US commercial roofing division • Act as a quality control inspector to assure quality workmanship on IKO warrantied installations • Train and educate new Field Service Technicians in on-roof inspections and in-shop contractor training • Report to the Technical Manager, Single Ply Systems, regarding trainee performance and progress • Liaise with the commercial contracting community and perform quality assurance inspections of ongoing and completed commercial roofing jobs • Prepare and conduct theory and hands-on commercial product training for existing and potential Registered Contractors • Produce written inspection and quality assurance reports for internal and external customers • Work with the contracting community and distribution network on product education and promotion • Conduct warranty claims investigations when appropriate • Attend association events to promote IKO Commercial products • Attend internal meetings, functions, and company-provided training • Adhere to Health and Safety policies and IKO Vehicle policies • Perform other responsibilities as assigned • Travel frequently for site visits and potentially overnight stays

🎯 Requirements

• 5-7 years direct hands-on experience in commercial roofing business • Extensive experience in training single-ply roofing techniques (TPO and PVC) according to established standards and practices • Experience with quality assurance and roof inspections with roofing contractor • Ability to read technical roofing documentation/specifications • Highly comfortable demonstrating and presenting product applications, either hands on or in presentation format • Demonstrated ability to train individuals and groups in single-ply roofing • Passion for quality workmanship and building lasting customer relationships • Excellent written and verbal communication skills • Ability to work with contractors and present the benefits of IKO commercial products • Adaptable to changing priorities and responsibilities • Must be able to work flexible hours, including nights and weekends • Must have a valid driver’s license • Ability to travel throughout the designated territory, potentially with overnight stays • Frequent travel and site visits may be required

🏖️ Benefits

• Competitive compensation/pay package • Dental/Vision/Medical benefits • Life Insurance • Health Spending Account • Employee Support and Mental Wellness • Competitive matched retirement savings program – 401k (US) / RRSP (Canada) • Stable industry leader • Competitive compensation • Health care • Progressive and challenging workplace • Commitment to teamwork and integrity