Product Manager – Service Engineering

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $112k - $126.5k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🔧 Field Service Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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PTC

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1985

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

PTC is a leading software solutions provider that focuses on transforming the way products are designed, manufactured, and serviced. The company offers digital solutions that improve product development, reduce costs, and enhance product quality by allowing collaboration across teams. PTC is renowned for its expertise in enterprise PLM and SLM, making it a preferred partner for manufacturers and service teams looking to optimize processes and innovate. Its tools are utilized by numerous Fortune 500 companies involved in discrete manufacturing, enabling significant improvements in manufacturing efficiency and service operations.

📋 Description

• Define product vision, strategy, and roadmap for Service Information and Technical Publications solutions across the Windchill product development lifecycle • Engage customers, partners, analysts, and field teams to understand business challenges and market opportunities • Translate business requirements into epics, user stories, and prioritized product backlogs • Engage R&D teams on technical discussions and guide implementation approaches and backlog execution through product releases • Evaluate emerging technologies and identify opportunities to leverage AI and automation • Partner with R&D and UX teams to design and deliver innovative, AI-powered solutions • Drive Agile planning, backlog management, prioritization, and story acceptance • Support product launches, sales enablement, and go-to-market activities • Collaborate across Product Management, R&D, Sales, Support, and Partners • Influence product strategy across a complex software portfolio

🎯 Requirements

• Strong foundation in modern Product Management practices, with inbound skills and ability to translate customer needs into successful enterprise solutions • Experience with Agile/Scrum methodologies, backlog management, and user story development • Strong understanding of Product Lifecycle Management, Manufacturing Engineering, Service Engineering, Service Lifecycle Management (SLM), and Technical Publications • Proven implementation experience in service content workflows of enterprise software applications, including structured content, publishing, and content delivery • Knowledge of technical documentation standards: DITA 2.0, DITA-OTK, Industry 4.0, S1000D, iiRDS, and eIFUs • Understanding of Azure, AWS, REST APIs, microservices, and modern SaaS architectures • Familiarity with enterprise search, metadata, taxonomy, and information architecture • Strong passion for AI and emerging technologies • Understanding of Generative AI, LLMs, RAG architectures, semantic search, vector databases, knowledge graphs, and AI assistants • Experience identifying and delivering AI-powered customer solutions • Ability to translate AI innovations into product strategy and measurable business value • Knowledge of AI applications for content creation, translation, knowledge management, and service operations • Bachelor's degree in Engineering, Computer Science, Information Systems, Technical Communication, or a related field • 10+ years of experience in Product Management, Technical Product Management, Engineering, Solution Architecture, or related disciplines • Proven success delivering enterprise software products from concept through market adoption • Ability to work effectively with highly technical teams and executive stakeholders • Applicants must be authorized to work in the United States without requiring current or future sponsorship from PTC

🏖️ Benefits

• Performance-based bonus eligibility • Employee share purchase program (ESPP) with discounted PTC stock • Potential eligibility for equity programs • Medical, dental and vision insurance • Paid time off and sick leave • Tuition reimbursement • 401(k) contributions and employer match • Flexible spending accounts • Life insurance • Disability coverage • Generous commuter subsidy for office-assigned employees