Patient Engagement Associate II

🔥 12 hours ago

🐊 Florida, New Jersey, +5 more states – Remote

🐊 Florida – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏰 Missouri – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

💵 $24 - $26 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Imagine Pediatrics

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

🧘 Wellness

👥 B2C

Healthcare • Wellness • B2C

Imagine Pediatrics is a healthcare provider focused on delivering specialized pediatric care. The company is dedicated to improving children's health through personalized medical attention, preventive care, and effective treatment options. With a team of experienced professionals, Imagine Pediatrics aims to create a supportive and welcoming environment for children and their families, emphasizing the importance of a healthy start for all individuals.

📋 Description

• Work collaboratively with the engagement pod and share accountability for enrolling and onboarding children and caregivers into Imagine Pediatrics’ program • Research attributed patients to understand healthcare needs and utilization, uncover enrollment barriers, and identify ways to reach caregivers • Conduct telephonic outreach to caregivers to enroll children and ensure a seamless onboarding experience • Conduct telephonic outreach to healthcare professionals, including DME companies, home health organizations, pharmacies, and pediatricians • Leverage healthcare professional relationships to support re-engagement of enrolled patients • Handle inbound calls from caregivers, health plan service coordinators, and hospital discharge planners • Develop deep knowledge of the Supplemental Security Income (SSI) program and contact potentially eligible caregivers • Collaborate with Provider Engagement Specialists on embedded outreach at PCP offices and residential facilities when appropriate

🎯 Requirements

• 2+ years of healthcare experience in care coordination, community health, patient engagement, customer service, or sales • Proven success in a centralized contact center environment • Experience with resourcing within a patient- or family-facing role and navigating social service agencies • Strong aptitude for documentation; prior experience with a CRM platform is a plus • Excellent collaboration skills • Stellar active listening and communication skills • Ability to tailor value propositions to various audiences and overcome complex objections • Ability to build trust and relationships with caregivers and healthcare organizations • Passion and aptitude for research and data mining • Strong critical thinking and creative problem-solving skills • Ability to function with a high level of autonomy • Access to reliable transportation and willingness to spend time in the field when necessary • Reliable internet access required • Bilingual Spanish required

🏖️ Benefits

• Annual bonus incentive • Competitive company benefits package • Employee equity purchase program eligibility • Competitive medical, dental, and vision insurance • Healthcare and Dependent Care FSA • Company-funded HSA • 401(k) with 4% match, vested 100% from day one • Employer-paid short and long-term disability • Life insurance at 1x annual salary • 20 days PTO • 10 Company Holidays and 2 Floating Holidays • Paid new parent leave • Additional benefits to be detailed in offer