Supervisor, Patient Engagement

🔥 12 hours ago

🐊 Florida, Louisiana, +6 more states – Remote

🐊 Florida – Remote ⚜️ Louisiana – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏰 Missouri – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

💵 $65k - $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Imagine Pediatrics

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

🧘 Wellness

👥 B2C

Healthcare • Wellness • B2C

Imagine Pediatrics is a healthcare provider focused on delivering specialized pediatric care. The company is dedicated to improving children's health through personalized medical attention, preventive care, and effective treatment options. With a team of experienced professionals, Imagine Pediatrics aims to create a supportive and welcoming environment for children and their families, emphasizing the importance of a healthy start for all individuals.

📋 Description

• Lead and guide Patient Engagement Associates I & II throughout the member journey from outreach and enrollment through ongoing caregiver engagement • Conduct regular one-on-one meetings, provide feedback, set goals, and support professional development • Manage timekeeping, attendance, timesheet accuracy, scheduling changes, and time-off requests • Provide ongoing coaching and constructive feedback to improve effectiveness, quality, and performance • Lead and develop associates responsible for enrollment and longitudinal caregiver engagement • Monitor and drive performance against enrollment, outreach, caregiver engagement, and experience metrics • Help develop and implement strategies to improve caregiver participation, engagement, and operational efficiency • Serve as the first escalation point for team members, caregiver concerns, and workflow issues • Compile and analyze performance data, identify trends and improvement opportunities, and present recommendations to leadership • Use engagement and enrollment insights to drive process improvements and operational excellence • Foster accountability, continuous improvement, and caregiver-centered service • Partner with Clinical, Operations, Market, and Population Health teams to support a coordinated member experience • Support organizational change initiatives and adoption of new processes, workflows, and engagement strategies • Ensure caregivers receive a consistent, compassionate, high-quality experience • Assist with outreach, enrollment, and engagement activities when necessary

🎯 Requirements

• Bachelor's degree in Business Management or a related field preferred • 3-5+ years of management/leadership experience in a call center, patient engagement, customer success, healthcare operations, or related environment • Prior experience coaching, mentoring, and developing team members • Experience leading teams responsible for enrollment, customer engagement, patient outreach, care coordination, or relationship management preferred • Proficiency in Talkdesk or similar telephony platforms and Microsoft Office applications • Strong critical thinking, problem-solving, and decision-making skills • Ability to manage competing priorities in a fast-paced environment • Strong knowledge of customer service standards and compliance requirements • Excellent communication, interpersonal, and relationship-building skills • Demonstrated ability to coach teams through change while maintaining engagement and performance • Experience using performance metrics, engagement data, and operational insights to drive continuous improvement • Ability to collaborate effectively across clinical and operational teams • Highly organized, detail-oriented, and capable of handling confidential information with discretion • Demonstrated ability to build positive working relationships with individuals of diverse backgrounds and experiences • Healthcare call center experience preferred • Bilingual Spanish strongly preferred • Occasional travel up to 20% • Candidates preferred in Texas, Louisiana, Missouri, New York, Florida, North Carolina, Georgia, Tennessee, or New Jersey

🏖️ Benefits

• Annual bonus incentive • Employee equity purchase program eligibility, as applicable • Competitive medical, dental, and vision insurance • Healthcare and Dependent Care FSA • Company-funded HSA • 401(k) with 4% match, vested 100% from day one • Employer-paid short- and long-term disability • Life insurance at 1x annual salary • 20 days PTO • 10 company holidays • 2 floating holidays • Paid new parent leave • Additional benefits detailed in offer