Customer Service Associate I, Bilingual

Job not on LinkedIn

🔥 14 hours ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $19 - $25 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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IMH

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2007

🏗️ Construction

📦 Logistics

🛡️ Insurance

Construction • Logistics • Insurance

IMH is the Groupe IMA entity providing end-to-end housing assistance and post-claim services across France. It operates 24/7 emergency call-taking and rapid-response interventions for home incidents (fires, water damage, electrical faults, locksmithing), offers remote damage expertise and cost estimation, and manages repair-in-kind through a national network of vetted contractors. IMH also runs digital platforms to support project estimation and paid home-service offerings, coordinates large-scale catastrophe responses, and connects insurers, beneficiaries and service providers via its accredited prestataire network.

📋 Description

• Handle inbound and outbound calls assisting patients with billing inquiries, complaints and requests • Use knowledge of the Revenue Service Organization to provide accurate information and resolve issues • Provide coverage for incoming calls and inquiries • Use computer systems to resolve patient billing questions and document interactions • Resolve patient inquiries and complaints by phone or electronic methods • Collect payments, establish payment plans and educate patients about financial assistance programs • Meet productivity and quality measures, including first-contact resolution goals • Promote Intermountain Health’s mission, vision and values and follow service behavior standards

🎯 Requirements

• Demonstrated experience in customer service, collections or a call center environment • Bilingual certification through Alta Language Testing • Basic computer skills • Knowledge of excellent customer service behaviors • Microsoft Office • Communication, adaptability, organizational, negotiation, problem-solving and conflict-resolution skills • Healthcare billing knowledge • Schedule availability Monday–Friday, 8:30am–5:00pm Mountain Time • Must not reside or plan to reside in California, Connecticut, Hawaii, Illinois, Massachusetts, Minnesota, New York, Pennsylvania, Rhode Island, Vermont, Virginia or Washington • Colorado remote caregivers must have an assigned Intermountain facility or service area based in Colorado • Video interview through Microsoft Teams required, with potential onsite interviews and meetings

🏖️ Benefits

• Generous benefits package covering programs for wellness and well-being • Remote work options where approved and stated • Company equipment and remote-work support subject to policy