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HIM Systems Analyst

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Logo of IMH

IMH

501 - 1000 employees

Founded 2007

🏗️ Construction

📦 Logistics

🛡️ Insurance

Construction • Logistics • Insurance

IMH is the Groupe IMA entity providing end-to-end housing assistance and post-claim services across France. It operates 24/7 emergency call-taking and rapid-response interventions for home incidents (fires, water damage, electrical faults, locksmithing), offers remote damage expertise and cost estimation, and manages repair-in-kind through a national network of vetted contractors. IMH also runs digital platforms to support project estimation and paid home-service offerings, coordinates large-scale catastrophe responses, and connects insurers, beneficiaries and service providers via its accredited prestataire network.

📋 Description

• Provide HIM operational guidance and system support to the assigned Region • Conceptualize, design, implement, support, and maintain assigned applications • Implement, maintain, and support HIM standards to meet business needs • Drive identification of requirements for document management workflows and standards • Identify process improvements and design innovative solutions through data analysis • Analyze and document user requirements, procedures, and problems to automate or improve systems and workflows • Review system capabilities, workflows, and limitations • Perform daily, weekly, and monthly reviews and analyses using operational metrics and reports • Research, troubleshoot, prioritize, and resolve ServiceNow tickets, chats, emails, and phone calls • Document tickets and respond promptly according to service level agreements • Document workflows, configuration/build activities, change management adherence, end-user notifications, training information, and status reporting • Innovate, design, implement, support, and maintain workflows, processes, and HIM-identified work • Collaborate with clinical, nonclinical, and technical support teams to identify system needs and improvement opportunities • Ensure compliance with Health Information Management standards

🎯 Requirements

• Demonstrated experience with technical HIM or HIM Information Management required • Demonstrated proficiency with Microsoft Office, internet, and email required • Ability to work in a fast-paced environment • Availability to travel required • Associate degree in Health Information Technology or bachelor's degree in Health Information Management or a healthcare-related field from an accredited institution preferred • RHIT/RHIA certification preferred • Education is verified • Ability to sit for long periods • Manual dexterity to manipulate complex and delicate equipment with precision and accuracy • Frequent computer, phone, and cable setup and use • Ability to verbally communicate and hear and understand spoken information, needs, and issues quickly and accurately • For driving-required roles, ability to drive a vehicle and read signs, traffic signals, and other vehicles

🏖️ Benefits

• Generous benefits package covering wellness, health, security, connection, and engagement programs • PEAK program with up-front tuition coverage paid directly to the academic institution • 100+ PEAK learning options, including undergraduate studies, high school diplomas, and professional skills and certificates • PEAK eligibility from day 1 of employment • Remote work expectations and use of company equipment for remote roles

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