Client Services Specialist

Job not on LinkedIn

🔥 14 hours ago

🇺🇸 United States – Remote

💵 $27 - $33 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📁 Client Services

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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IMMERSE

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2017

💼 Consulting

📦 Logistics

✈️ Travel

Consulting • Logistics • Travel

IMMERSE is a swimming instruction service based in London that specializes in providing adult swimming lessons. The company focuses on creating extraordinary swimming experiences for ordinary adults, emphasizing personal and bespoke instruction tailored to individual needs. IMMERSE operates with a mission to help adults discover the joy of swimming, offering a unique approach that encourages confidence and skill development for swimmers of all ages and fitness levels. With a commitment to patient and engaged instructors, IMMERSE is dedicated to helping adults stretch their potential in the water.

📋 Description

• Respond to client and learner questions through approved support channels, providing clear, courteous, and accurate guidance • Assist with account access, onboarding steps, scheduling questions, platform navigation, and routine troubleshooting; escalate technical issues when needed • Explain relevant learning features and service processes in plain language without overpromising outcomes or capabilities • Record client interactions, requests, resolutions, and follow-up actions in designated company systems • Coordinate with customer success, learning, operations, and technical colleagues to resolve requests and maintain consistent service • Monitor open cases, prioritize time-sensitive needs, and follow through until the client understands the next step or resolution • Recognize repeated concerns and share practical feedback to improve help resources, workflows, and user satisfaction • Protect confidential client and learner information and follow company procedures for data handling and access

🎯 Requirements

• 2–5 years of professional experience in client services, customer support, customer success, account coordination, or a comparable service-focused role • Excellent written and verbal communication, active listening, and a calm, solutions oriented approach • Strong organization and attention to detail, including accurate documentation and reliable follow-up across multiple requests • Confidence learning web-based applications, support tools, and digital collaboration platforms • Ability to troubleshoot common user issues, recognize when escalation is appropriate, and communicate status updates clearly • Sound judgment, professionalism, discretion, and a commitment to respectful service for people from varied backgrounds • Ability to work independently in a fully remote environment while contributing to a collaborative team • Availability to work the schedule established for the role and to meet agreed service expectations • Experience supporting education technology, language learning, virtual training, SaaS products, or enterprise customers • Familiarity with CRM or ticketing platforms, knowledge bases, and remote communication tools • Experience assisting international users or working with culturally diverse teams • Interest in language learning, digital education, or technology that helps people communicate more confidently • Dependable internet access and a professional home workspace

🏖️ Benefits

• Fully remote work, with online collaboration and clear service processes • A supportive, team-oriented environment focused on helpful communication, continuous improvement, and learner experience • Opportunities to build skills in customer experience, educational technology, and cross-functional problem solving • Health insurance, retirement benefits, and paid leave, subject to the company’s applicable plans, eligibility rules, and employment policies • Opportunity to contribute to a platform designed to help learners and organizations strengthen real world communication