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Senior Director of Information Technology

Job not on LinkedIn

🔥 13 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

👔 Director

Where this job comes from

Posted on Impact Advisors's careers page, not through a job board

First seen by Remote Rocketship 13 minutes ago

Logo of Impact Advisors

Impact Advisors

501 - 1000 employees

Founded 2007

💼 Consulting

🏥 Healthcare

🤖 Artificial Intelligence

Consulting • Healthcare • Artificial Intelligence

Impact Advisors is a healthcare-focused consulting firm that delivers tech-enabled performance improvement services to health systems, hospitals, and health plans. They provide strategy and operational consulting across clinical, financial, and technical domains—including revenue cycle, workforce and supply chain optimization, clinical quality improvement, EHR/ERP implementations, IT modernization, cybersecurity, and data & AI—aimed at measurable, sustainable value and capability transfer to client teams. Impact Advisors emphasizes collaborative implementation, measurable ROI, and long-term sustainability of improvements.

📋 Description

• Lead the strategy, delivery, and continuous improvement of internal and client-facing IT services • Oversee networking, infrastructure, systems engineering, cloud services, remote connectivity, VPNs, firewalls, and related technologies • Manage secure connectivity between company, client, vendor, and cloud environments • Oversee application management and support, including operational ownership, maintenance, upgrades, incidents, integrations, and vendor escalation • Manage secure file-transfer technologies, data exchanges, interfaces, monitoring, and support • Lead end-user computing, including hardware procurement, computer imaging, configuration, endpoint management, software deployment, patching, inventory, lifecycle management, and secure device disposition • Oversee software licensing, deployment, renewals, technology vendors, and IT asset management • Lead service desk operations and establish incident, request, problem, change, outage, and escalation management processes • Define and monitor IT service levels, performance measures, root-cause analysis, and continuous improvement initiatives • Own the technology workstream for new client onboarding, including network connectivity, system and application access, identity provisioning, file transfer, devices, communications, interfaces, security requirements, and support models • Serve as a senior technology contact for client IT organizations and lead resolution of significant client-impacting technology issues • Oversee communications technology, including collaboration, conferencing, telephony, and related services • Partner with security, privacy, and compliance teams to maintain technology controls and support regulatory and contractual requirements • Maintain business continuity and disaster recovery readiness for critical infrastructure, applications, connectivity, and technology services • Manage technology vendors, contracts, licensing, budgets, capacity, and lifecycle planning • Build, lead, mentor, and develop a high-performing IT team with clear responsibilities, operating standards, documentation, and escalation pathways

🎯 Requirements

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, Engineering, or a related field, or equivalent professional experience • 10+ years of progressive IT experience with significant experience across multiple areas of enterprise technology • 5+ years of IT leadership experience, preferably within managed services, healthcare, professional services, or another highly regulated environment • Experience across enterprise networking and infrastructure, systems and cloud engineering, identity and access management, endpoint and device management, hardware and software management, application support, service desk and IT service management, secure file transfer and system integrations, telecommunications, cybersecurity, compliance, and business continuity • Experience managing geographically distributed technology environments and users • Experience supporting client-facing technology services and working directly with client IT organizations • Experience establishing and managing SLA-based services, major incidents, escalations, and root-cause resolution • Experience managing technology vendors, contracts, licensing, budgets, and technology investments • Strong leadership, communication, problem-solving, and client relationship skills • Preferred: healthcare operations, managed services, or revenue cycle environments • Preferred: familiarity with EHR and healthcare applications such as Epic or Oracle Health • Preferred: knowledge of healthcare integrations and data exchange, including APIs, HL7/FHIR, X12 EDI, ETL, SFTP, and clearinghouse connectivity • Preferred: experience with Microsoft 365, Microsoft Azure, identity management, and enterprise endpoint-management technologies • Preferred: ITIL, CISSP, CISM, PMP, Microsoft, Cisco, or comparable technical or leadership certifications

🏖️ Benefits

• Annual performance bonus may be available for salaried positions • Additional benefits and perks may be available depending on the position and employment terms • Caring, fun, honest, and autonomous work environment • Diversity and inclusion environment where employees feel valued and empowered

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