Senior Trainer, Revenue Cycle Managed Services

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🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

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Impact Advisors

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2007

💼 Consulting

🏥 Healthcare

🤖 Artificial Intelligence

Consulting • Healthcare • Artificial Intelligence

Impact Advisors is a healthcare-focused consulting firm that delivers tech-enabled performance improvement services to health systems, hospitals, and health plans. They provide strategy and operational consulting across clinical, financial, and technical domains—including revenue cycle, workforce and supply chain optimization, clinical quality improvement, EHR/ERP implementations, IT modernization, cybersecurity, and data & AI—aimed at measurable, sustainable value and capability transfer to client teams. Impact Advisors emphasizes collaborative implementation, measurable ROI, and long-term sustainability of improvements.

📋 Description

• Deliver engaging instructor-led and virtual training for onshore and global revenue cycle teams • Facilitate new-hire onboarding, client-specific, system, workflow, refresher, cross-training, and remediation training • Explain revenue cycle workflows, system actions, payer requirements, policies, and client expectations • Lead demonstrations, guided practice, scenario-based exercises, hands-on application, and learner discussions • Evaluate learner comprehension and operational readiness through observation, practice, knowledge checks, assessments, and performance validation • Provide feedback, coaching, reinforcement, and communicate readiness concerns or knowledge gaps • Support train-the-trainer activities • Create, revise, and maintain SRGs, SOPs, job aids, process maps, decision trees, quick-reference guides, and role-based work instructions • Observe process demonstrations and interview subject matter experts to capture workflows • Translate complex revenue cycle processes into step-by-step instructions • Document system actions, decision points, business rules, exceptions, dependencies, escalation paths, and client requirements • Validate documentation with operational and client subject matter experts • Maintain alignment between documentation, training materials, and approved workflows • Review audit findings, performance trends, recurring errors, learner feedback, and operational changes • Deliver targeted refresher or remediation training for validated knowledge and skill gaps • Recommend updates to training materials and documentation • Track training and documentation deliverables, reviews, approvals, revisions, and completion status • Collaborate with Quality, Operations leaders, client SMEs, and stakeholders to align training with operational priorities and SLAs • Support change management, client implementations, operational transitions, system changes, and process-improvement initiatives

🎯 Requirements

• 5+ years of experience in healthcare revenue cycle operations, operational training, onboarding, enablement, or a related discipline • Experience delivering instructor-led and virtual training in an operational environment • Ability to translate complex business processes into clear, detailed, step-by-step operational documentation • Working knowledge of healthcare revenue cycle operations, including registration, billing, claims processing, denials management, accounts receivable, or reimbursement • Strong facilitation, presentation, written communication, interviewing, and interpersonal skills • Ability to learn complex workflows and systems through interviews, demonstrations, observation, and hands-on discovery • Ability to organize complex information for operational audiences and maintain accuracy across materials • Ability to manage multiple assignments and changing priorities in a fast-paced, client-service environment • Proficiency with Microsoft 365, including Word, PowerPoint, Excel, Teams, and SharePoint • Ability to travel up to 25%, including potential nearshore travel • Preferred: Bachelor’s degree in adult education, communications, instructional design, or related field, or professional certifications in training facilitation/design or instructional design • Preferred: Experience with managed services, outsourced operations, consulting engagements, or geographically distributed teams • Preferred: Experience with instructional-design principles, adult-learning methodologies, curriculum development, or eLearning development • Preferred: Experience using Articulate 360, Camtasia, Learning Management Systems, or related technologies • Preferred: Experience documenting and training workflows within Epic, Oracle, or other healthcare revenue cycle platforms • Preferred: Revenue cycle certification such as CRCR, CHFP, or CPC, or a credential in training, facilitation, or adult learning • Preferred: Experience partnering with Quality or Performance teams to address operational errors and performance gaps

🏖️ Benefits

• Annual performance bonus may be available for salaried positions • Additional benefits and perks may be available depending on the position and employment terms • Caring, fun, honest, and autonomous work environment • Diversity and inclusion environment where employees feel valued and empowered

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