Group Account Director, Client Services

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $175k - $190k / year

⏰ Full Time

🔴 Lead

📁 Client Services

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Impiricus

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

🏥 Healthcare

💼 Consulting

🍽️ Food & Beverage

💰 $3M Seed Round on 2022-04

Healthcare • Consulting • Food & Beverage

Impiricus is a next-generation, proprietary HCP engagement platform designed to facilitate communication between healthcare providers (HCPs) and the pharmaceutical industry. Founded by physicians, it addresses diminishing access to HCPs by providing relevant industry news and resources directly at their fingertips. With a robust API-centric framework, the platform enables partners to track engagement, analyze data, and deliver high-value content efficiently.

📋 Description

• Lead a growing pod comprising multiple Senior Directors and their teams • Oversee client delivery activity across the pod, ensuring consistent execution quality and outcomes • Monitor pod health, including utilization, campaign pacing, execution quality, and resource allocation • Serve as senior relationship owner across key client accounts with executive-level engagement • Act as primary escalation point for complex or high-risk client situations • Coach and develop Senior Directors and build leadership capacity • Provide performance feedback, remove blockers, and support team scaling • Support hiring, onboarding, and development of talent across Customer Success functions • Own pod-level client satisfaction, retention signals, and delivery quality • Identify expansion opportunities and churn risks, partnering with commercial leadership • Influence NRR and GRR outcomes through execution and proactive account management • Drive delivery standards, escalation protocols, and workflows across the pod • Establish scalable processes that support growth and reduce operational friction • Ensure cross-functional alignment without relying on formal authority • Partner with Sales, Product, Data, Operations, and Medical teams • Support capacity planning, headcount forecasting, and performance reporting • Participate in leadership forums to drive cross-pod alignment and share best practices

🎯 Requirements

• 8+ years of experience in Customer Success, Client Services, or Delivery leadership within SaaS, healthtech, or pharma-related environments • Proven experience managing large, complex enterprise accounts and multi-layered client relationships • Demonstrated success leading and scaling teams, including managing leaders of leaders • Track record of driving retention, expansion, and strong customer outcomes at scale • Executive presence and ability to navigate high-stakes client conversations • Strong cross-functional leadership and influence • Strategic thinking and ability to identify patterns and improve systems • Operational rigor and ability to scale processes across teams • Commercial mindset focused on retention and growth • Ability to thrive in ambiguity and bring structure to complex environments

🏖️ Benefits

• Medical, dental, and vision coverage for you and your dependents + on-demand healthcare concierge • Pre-tax HSA, FSA, and DCFSA savings options, with monthly employer HSA contributions if enrolled in a high-deductible plan • 100% paid short- and long-term disability insurance • Life and AD&D insurance • Flexible vacation policy • 12 weeks of paid parental leave after 6 months • Remote work option; in-person collaboration encouraged for employees near an office • 401(k) with company match