Senior ServiceNow Business Analyst

Job not on LinkedIn

🔥 1 hour ago

🇺🇸 United States – Remote

💵 $125k - $150k / year

⏰ Full Time

🟠 Senior

🧐 Business Analyst

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Improvix Technologies

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

💼 Consulting

🏛️ Government

🔒 Cybersecurity

Consulting • Government • Cybersecurity

Improvix Technologies is a U. S. -focused IT services and consulting firm that partners with federal agencies to deliver mission-aligned solutions across Data & AI, Application Services, Cloud & Infrastructure, and Cybersecurity. The company emphasizes regulatory compliance, security engineering, DevSecOps, cyber analytics, data engineering, and enterprise monitoring, and operates an innovation lab (IPX CREATE) to develop next‑generation capabilities for national security customers. Improvix positions itself as a trusted partner delivering measurable mission value while upholding values of Respect, Honesty, Integrity, and Performance.

📋 Description

• Lead client workshops and focus groups to elicit, analyze, and document business requirements aligned to agency mission goals • Translate high-level business needs into user stories, acceptance criteria, and functional specifications within Agile/Scrum • Conduct gap analysis between legacy processes and ServiceNow out-of-the-box functionality • Partner with the Agile Coach to design, document, and roll out Agile processes and SOPs across ServiceNow delivery teams • Review every user story for accuracy, completeness, and ambiguity as the backlog gatekeeper • Enforce the Definition of Ready before stories enter sprint planning • Mentor junior analysts and developers on business context, federal domain constraints, and ServiceNow best practices • Peer-review functional designs and test scripts • Develop process maps, workflows, and data models for end-to-end service delivery • Advise government stakeholders on ServiceNow best practices and customization tradeoffs • Work with system architects to confirm functional designs are technically feasible • Ensure solution designs meet Section 508 accessibility and FISMA/NIST security-control standards • Develop and execute UAT plans, write test scripts, and coordinate testing with government personnel • Produce SOPs, user guides, and training decks

🎯 Requirements

• 5+ years as a business analyst, including 3+ years dedicated to the ServiceNow platform • Proven experience in federal contracting — DoD, DHS, or civilian agencies • Deep knowledge of ServiceNow ITSM plus at least one other major workflow: ITOM, HRSD, SPM, ITAM, or custom applications • Hands-on backlog management in Jira, ServiceNow Agile, or Azure DevOps • Proficiency with Visio, Lucidchart, or similar process-mapping tools • Demonstrated experience delivering in an Agile/Scrum environment • Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field • ServiceNow Certified System Administrator (CSA) and ITIL v4 Foundation (or higher) • U.S. citizenship • Ability to obtain and maintain a Secret clearance • Availability during East Coast business hours • PMP or Agile certifications — CSM, SAFe PO/PM, or similar — preferred as bonus points • Additional ServiceNow certifications preferred as bonus points • Experience writing SOPs or process documentation adopted across multiple delivery teams preferred as bonus points • Prior work on Section 508 accessibility remediation or FISMA/NIST control documentation preferred as bonus points • Active Secret clearance already in hand listed as a bonus point

🏖️ Benefits

• Competitive compensation and performance-based incentives • 401(k) with company match • Three weeks of paid annual leave that increases with tenure • Comprehensive medical, dental, and vision insurance • Life insurance and disability coverage • Transit and commuting benefits • Professional development and paid training opportunities • Fully remote work within the U.S. • No expectation to relocate or report to an office