Billing Specialist

🕒 June 22

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

📊 Billing Specialist

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Included Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

☁️ SaaS

👥 HR Tech

Healthcare • SaaS • HR Tech

Included Health is a healthcare technology company that delivers personalized, employer- and health-plan-focused primary, urgent, and behavioral health care through a single app and a network of virtual and in-person services. It blends AI-driven tools and human care teams to provide 24/7 care coordination, billing and claims advocacy, second opinions from leading specialists, and mental-health support, with the goal of lowering employer healthcare costs and improving member experience and inclusivity.

📋 Description

• Generate routine customer invoices accurately and on time in accordance with contractual terms and established billing schedules. • Perform first-level invoice review to support billing accuracy across standard and recurring customer workflows. • Apply customer payments and credits accurately, and help reduce unapplied cash and open reconciling items. • Monitor customer account balances and perform routine collections follow-up on past-due invoices. • Research basic billing issues, payment discrepancies, and account questions, and escalate more complex issues as needed. • Complete client account reconciliations when needed. • Support credit memo processing and account maintenance activities in a timely and accurate manner. • Coordinate with Customer Success, Revenue Accounting, Rev Ops, Data, and other internal partners to resolve billing blockers and obtain support needed for invoicing and collections follow-through. • Review billing outputs against customer-specific rules, support files, and source data to identify inconsistencies before invoices are sent. • Maintain organized documentation of billing support, customer follow-up, and account activity to support auditability and operational continuity. • Identify recurring issues and contribute to process improvements that strengthen billing timeliness, account accuracy, and collections performance. • Complete ad hoc reporting and project requests as assigned.

🎯 Requirements

• Bachelor’s degree in Accounting, Finance, Business, or a related field preferred. • 1-3 years of experience in billing, accounts receivable, cash application, collections, or a related finance operations role. • Experience working in a high-volume, detail-sensitive environment with recurring deadlines. • Familiarity with invoice generation, reconciliations, payment application, collections support, and issue resolution. • Strong attention to detail and ability to maintain accuracy in manual and exception-based processes. • Solid written and verbal communication skills, including the ability to follow up professionally with customers and collaborate effectively with internal teams. • Strong organizational skills and ability to manage multiple priorities in a dynamic environment. • Intermediate Excel skills and comfort working across spreadsheets and multiple systems. • ERP experience preferred; Workday experience is a plus.