Senior Program Manager, High Volume Recruiting

🔥 15 hours ago

🇺🇸 United States – Remote

💵 $127.7k - $168k / year

⏰ Full Time

🟠 Senior

📋 Program Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Included Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

☁️ SaaS

👥 HR Tech

Healthcare • SaaS • HR Tech

Included Health is a healthcare technology company that delivers personalized, employer- and health-plan-focused primary, urgent, and behavioral health care through a single app and a network of virtual and in-person services. It blends AI-driven tools and human care teams to provide 24/7 care coordination, billing and claims advocacy, second opinions from leading specialists, and mental-health support, with the goal of lowering employer healthcare costs and improving member experience and inclusivity.

📋 Description

• Build and maintain a standardized operating model across high-volume recruiting pods • Establish operating cadences, planning processes, scorecards, and escalation paths • Translate hiring goals into funnel requirements, capacity plans, and execution priorities • Maintain a consolidated view of hiring health, risks, dependencies, and corrective actions • Partner with pod owners to improve pacing, stakeholder readiness, funnel quality, and delivery against goals • Standardize and scale the high-volume model across additional hiring areas • Own day-to-day operating performance for high-volume agency and vendor partners • Establish agency and vendor expectations and scorecards covering submissions, quality, fill rate, time-to-fill, pricing, responsiveness, and corrective action • Create processes for agency onboarding, performance reviews, escalation, and offboarding • Recommend whether work should be handled internally, through contractors, agencies, or automation • Expand BrightHire, AI interviewer, and related workflow adoption across high-volume recruiting • Partner with Talent Operations on workflow design, tooling, and automation opportunities • Automate reporting, funnel tracking, quality monitoring, and partner performance visibility • Identify friction points and run targeted process-improvement pilots • Measure automation impact through recruiter hours saved, funnel conversion, time-to-fill, quality, and candidate experience • Own the consolidated weekly high-volume hiring health report • Report on open requisitions, aging, progress to goal, funnel health, capacity, internal versus agency mix, and at-risk work • Communicate changes, risks, actions, and needed decisions or support • Use data to distinguish capacity gaps from execution, process, quality, prioritization, or stakeholder issues • Build recommendations for resourcing, agency allocation, and process changes • Partner with Clinical/Behavioral Health leaders on capacity, performance, staffing, and resourcing decisions • Partner with pod owners on cohort health, stakeholder readiness, funnel decisions, and corrective action • Work with Talent Operations to align high-volume workflows with broader TA systems and infrastructure • Serve as a central escalation point for cross-pod operating issues • Influence without direct authority and create accountability across recruiters, pod owners, agencies, Talent Partners, and hiring leaders

🎯 Requirements

• 7+ years of experience in recruiting operations, program management, high-volume recruiting, staffing, or a related field • Experience owning complex, cross-functional programs from strategy through execution • Experience using AI-enabled recruiting workflows • Strong understanding of recruiting funnels, capacity planning, conversion metrics, and hiring economics • Demonstrated ability to use data to diagnose problems and drive operational decisions • Experience improving processes through automation, technology, or workflow redesign • Strong written and verbal communication skills, including the ability to communicate clearly with senior leaders • Ability to influence and create accountability across teams without direct authority • Strong organizational skills and the ability to manage multiple priorities in a fast-changing environment • Sound judgment, urgency, and comfort surfacing risk early • Prompt and regular attendance at assigned work location • Ability to remain seated in a stationary position for prolonged periods • Ability to work effectively in a fast-paced environment with changing priorities • Ability to communicate and collaborate effectively using computers and other office-related equipment

🏖️ Benefits

• Remote-first culture • 401(k) savings plan through Fidelity • Comprehensive medical, vision, and dental coverage through multiple medical plan options, including disability insurance • Paid Time Off ("PTO") and Discretionary Time Off ("DTO") • 12 weeks of 100% Paid Parental leave • Fertility coverage • $25,000 for surrogacy/adoption • Paid leave for failed treatments, adoption or pregnancies • Work-From-Home reimbursement to support team collaboration home office work