Manager, Customer Program

🔥 13 hours ago

🐊 Florida, Texas – Remote

🐊 Florida – Remote 🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

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Incora

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🎖️ Defense

🏭 Manufacturing

🏥 Healthcare

Defense • Manufacturing • Healthcare

Incora is a leading global partner to multi-sector manufacturers, specializing in providing unparalleled chemical and hardware solutions through supply chain excellence. With a focus on simplifying complex supply chain challenges, Incora delivers tailored solutions to enhance operational efficiency, reduce costs, and support business growth. Serving diverse markets such as aerospace, defense, industrial, and pharmaceuticals, Incora offers an extensive range of products and services, including inventory management and logistics, to ensure seamless operations for its clients. With a robust eCommerce platform, Incora facilitates efficient and rapid product ordering from a broad catalog of quality-vetted suppliers.

📋 Description

• Orchestrate all program activities across administration, infrastructure, efficiencies, process improvements, and personnel in support of a JIT environment • Promote positive relationships with customers and suppliers and pursue value-added service opportunities • Direct program operations, including inventory and stocking strategies, to maintain optimal inventory levels • Manage budgetary compliance and recommend annual budget adjustments • Plan, direct, and prioritize facility workflow and Project and Life Cycle strategies • Manage department staff, promote teamwork, and guide employees toward goals • Provide managerial support through work instructions, policies, procedures, and administrative direction • Coordinate access to program information, technical resources, equipment, and tools • Implement, oversee, and document training related to AS9100, quality work instructions, process improvements, and customer requirements • Facilitate continuous improvement discussions and employee engagement • Investigate communication breakdowns and process deficiencies, implementing corrective actions and retraining • Ensure compliance with customer onsite policies and Incora policies and procedures • Conduct or monitor supervisor performance evaluations and identify coaching and development opportunities • Approve wage adjustments and promotions within budget and compensation guidelines • Create, compile, and analyze workflow, time, labor, and operational reports • Manage facility maintenance, equipment upkeep, real estate maintenance, site security, organization, and cleanliness • Attend company-sponsored meetings, leadership development programs, and management training sessions

🎯 Requirements

• Bachelor's degree in Business, Supply Chain Management, Operations Management, Logistics, or a related field preferred • Equivalent combinations of education and experience may be considered • Minimum of five (5) years of related experience in supply chain, inventory management, distribution, operations, or program management environments • Previous management and/or supervisory experience required, with demonstrated ability to train, coach, mentor, and motivate employees • Ability to prioritize multiple responsibilities and negotiate while maintaining focus on profitability and customer satisfaction • Strong process management and continuous improvement experience, particularly within JIT contract environments • Incora product and service knowledge required • Extensive experience utilizing integrated database systems and business software applications • Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Access • Critical thinking, analytical skills, and business acumen • Experience managing budgets, labor planning, inventory controls, and operational performance metrics • Ability to lead cross-functional teams and deliver results in fast-paced environments • Expert understanding of Incora's supply chain management and distribution processes and philosophy • Working knowledge of ISO 9001 and AS9100 quality management systems and their application within product distribution environments • Ability to interpret workflow, inventory, productivity, and labor data • Excellent verbal and written communication skills • Ability to foster collaborative relationships with customers, suppliers, and internal stakeholders • Strong organizational and project management skills • Ability to lead change and implement operational improvements • Ability to travel as required • Ability to work in both office and warehouse environments • Ability to stand, walk, bend, and lift materials as required • Ability to use computers and standard office equipment for extended periods • Ability to travel to customer and company locations as necessary • Strong working knowledge of Microsoft Office, especially Excel, Word, and PowerPoint • Experience using Copilot or other AI tools to enhance productivity

🏖️ Benefits

• Every employee eligible for one of Incora's incentive programs • 8 Paid Holidays with 2 additional Floating Holidays for all Full-Time employees • 80 hours of Exempt Sick time for Full-Time Exempt employees • FlexTime policy for Full-Time Exempt employees • 2 weeks paid parental leave • Employee discount portal via Perkspot • Employer-paid Group Life Insurance at 1x salary • Short-term disability (STD) • Long-term disability (LTD) • 401K plan with company match