Principal Engineer, Agentic Journey Engineering Lead

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Independence Pet Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

👥 B2C

🧘 Wellness

Insurance • B2C • Wellness

Independence Pet Group is one of North America’s largest pet insurance and services organizations. The company supports insurance for more than 800,000 pets in the U. S. and Canada, with a mission to strengthen the bond between pets and their owners through innovative products and services. IPG offers a comprehensive range of underwriting options, turnkey partner solutions, and consumer-facing insurance products to support pets throughout their lives. The company is home to several insurance brands, providing vital support and services in the pet care industry.

📋 Description

• Build, configure, and deploy agentic AI solutions using Microsoft Copilot Studio • Design conversational and workflow agents that integrate with Microsoft 365 apps (Outlook, Teams, SharePoint) and enterprise data sources. • Develop custom Copilot plugins and extensions to enhance agent capabilities, including natural language understanding, task automation, and contextual reasoning. • Implement agent safety and transparency features per established governance frameworks and compliance standards. • Partner with product owners and business stakeholders to translate business requirements into agent configurations and workflows. • Manage solution packaging, environment promotion (Dev → Test → Prod), and CI/CD pipelines via Azure DevOps. • Own the delivery lifecycle for agentic and AI-powered solutions — including new feature development, enhancements, defect resolution, upgrades, and production support across Copilot Studio, Power Platform, and Dynamics 365. • Monitor agent performance and optimize using feedback loops, telemetry, and Power BI dashboards.

🎯 Requirements

• Bachelor's or Master's degree in Computer Science, AI, Data Science, or related field. • 12+ years overall experience in application engineering and delivery. • Including 5+ years at Lead / Senior Engineer level on enterprise application platforms. • 2+ years hands-on building production GenAI / agentic solutions (chat, copilots, multi-agent orchestration, RAG). • Strong proficiency in Python, C#, or JavaScript. • Hands-on experience with Microsoft Copilot Studio, Power Apps, Power Automate, and Power Platform connectors. • Proficiency in Dataverse — data modeling, customization, and plugin development. • Experience building and configuring Dynamics 365 Copilot agents and extending agent capabilities within the D365 ecosystem. • Familiarity with Dynamics 365 CRM, EIS Suite, and other insurance core systems. • Experience integrating SaaS applications in a complex enterprise environment (identity management, data integration, workflow automation). • Working knowledge of Azure cloud services, Azure Integration Services, and API Management. • Experience with solution lifecycle management (managed/unmanaged solutions, ALM tooling) and CI/CD via Azure DevOps. • Familiarity with source control (Git) and DevOps best practices.

🏖️ Benefits

• Comprehensive full medical, dental and vision Insurance • Basic Life Insurance at no cost to the employee • Company paid short-term and long-term disability • 12 weeks of 100% paid Parental Leave • Health Savings Account (HSA) • Flexible Spending Accounts (FSA) • Retirement savings plan • Personal Paid Time Off • Paid holidays and company-wide Wellness Day off • Paid time off to volunteer at nonprofit organizations • Pet friendly office environment • Commuter Benefits • Group Pet Insurance • On the job training and skills development • Employee Assistance Program (EAP)