Customer Success Manager

🔥 12 hours ago

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Infinitus Systems, Inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 $30M Series B on 2021-11

Healthcare • Consulting • Logistics

Infinitus Systems, Inc. is a company that offers an innovative healthcare AI platform designed to automate the collection of data traditionally gathered through manual phone calls. Their AI technology, including AI agents and copilots, facilitates interactions with payors and PBMs on behalf of healthcare providers, enhancing processes such as benefit verification, prior authorizations, and prescription follow-ups. Infinitus serves a range of healthcare entities, including ambulatory surgery centers, health systems, labs and diagnostics, and specialty pharmacies. By improving data quality, cutting costs, and ensuring faster implementation, Infinitus empowers healthcare providers to allocate more resources to patient and provider engagement.

📋 Description

• Own enterprise accounts end-to-end from onboarding through renewal and expansion • Serve as the primary strategic contact across the full customer lifecycle • Conduct regular check-ins, usage and outcomes monitoring, Quarterly Business Reviews, and proactive outreach • Ensure customer value realization and early issue detection • Map customer needs, identify new or expansion use cases, and partner with Sales to grow adoption • Support integrations, workflow design, technical launches, and user training with the Enablement team • Collaborate with Product, Engineering, Sales, Marketing, Operations, and Finance/RevOps to resolve roadblocks • Support billing and invoicing accuracy and coordinate expansions or pilots for existing accounts • Maintain CRM/CS tool records, communications, issue resolution, renewal tracking, and billing/invoice checks • Collect customer feedback, surface product or workflow enhancement ideas, and inform product roadmaps • Build relationships with end-users and senior executives to influence adoption and drive enterprise engagement

🎯 Requirements

• 5+ years of experience in customer success, technical account management, or consulting roles in Health Tech, or related fields • Added plus is someone who has worked with Pharmaceutical Manufacturers • Demonstrated ability to manage complex, multi-stakeholder enterprise accounts and guide organizations through change, adoption, and expansion • Strong technical fluency and workflow empathy to understand integrations, APIs/workflows or clinical/operational contexts, and translate product value to both technical and business stakeholders • Track record of driving expansion, renewals, and increased utilization • Comfort operating cross-functionally and serving as a customer advocate across Marketing, Sales, Product, Engineering, and Operations teams • Strong communications: clear, empathetic, and executive-ready with the ability to distill technical complexity into business value • Proactive, results-oriented mindset: strong problem-solving skills with the ability to anticipate risks and opportunities • Experience with CRM/CS tools and account hygiene, including data tracking, billing/invoice accuracy, renewal management, and usage metrics • Ability to manage multiple accounts concurrently and prioritize across tasks while remaining detail-oriented • This role is open to remote locations outside of SFC • Required experience working with Pharmaceutical Manufacturers as clients or book of business

🏖️ Benefits

• Hybrid work (SF office Mon/Tues/Thurs) + catered lunches (Bay Area Positions only*)* • Competitive salary, equity, and 401(k) • Wellness stipend & great benefits (medical, dental, vision) • Generous PTO & parental leave • Bi-annual offsites • Collaborative, mission-driven culture