Document Specialist

🔥 16 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $19 - $25 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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InfoTrack US

WebsiteLinkedInAll Job Openings

51 - 200 employees

InfoTrack is a platform that seamlessly connects law firms to the courts and to the services that they need to litigate successfully. We're global leaders in legal technology with unparalleled expertise in forging integrations that can drastically improve the efficiency of law firms and the legal system.

📋 Description

• Handle customer inquiries and escalations • Collaborate with customer support, customer success managers, and field affiliates • Ensure timely deployment and status updates • Maintain accuracy of work orders and responsiveness • Achieve stated productivity goals • Generate daily/weekly reports for management on individual metrics as required • Develop and continuously improve systems for tracking orders and responsibilities to maximize customer efficiencies • Report through the Team Lead to the Fulfillment Manager within the Operations group

🎯 Requirements

• Process-driven experience with ability to adapt and change • Ability to multi-task and adapt to new processes • 1–2 years (or more) of legal/litigation support or similar experience • Ability to multi-task and problem-solve • Ability to exercise patience and remain calm in stressful situations • Experience keeping the customer as a constant element in decision-making • Solid computer and technical skills • Experience with Outlook/Microsoft Office suite and Adobe Acrobat • Slack and Service Cloud experience is a plus • High degree of detail and accuracy • Reliability • Strong verbal and written communication skills • Positive outlook and sense of humor is a plus • Must reside in the United States

🏖️ Benefits

• Excellent health, dental, and vision plans • 401k match • 20 days of paid time off • Professional development, learning, and career growth opportunities • Resources and training to collaborate and succeed • Work with a knowledgeable, high-achieving, experienced, and fun team • Great Place to Work® certified employer