Bilingual Licensed Team Lead

🔥 19 hours ago

🇺🇸 United States – Remote

💵 $28 - $53 / hour

⏰ Full Time

🟠 Senior

💬 Bilingual

👻 Ghost score 0%

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Inizio Engage

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

📣 Marketing

🏥 Healthcare

Consulting • Marketing • Healthcare

Inizio Engage is a company that partners with clients in healthcare and beyond to drive strategic, commercial, and creative engagement solutions. Leveraging advanced analytics, unique methodologies, and a team of over 5,000 experts worldwide, Inizio Engage focuses on optimizing decision-making, enhancing patient solutions, and promoting healthcare professionals. The company designs experiences that inspire lasting change, enrich cultures, and enhance business performance. They specialize in areas like medical affairs, patient solutions, and omnichannel commercial engagement, aiming to improve health decisions and treatment outcomes globally.

📋 Description

• Provide intermediary service between the Client Account Manager or designee and Call Center Communicators • Support leadership and Client Account Management with project business initiatives and objectives • Update training materials and conduct trainings • Investigate inquiries and complaints and handle program escalations • Inform supervisors and Client Account Management of system failures or slowdowns • Assist with call monitoring and provide timely feedback to Call Center Communicators • Develop ideas and suggestions for program improvements • Assist with compiling individual monthly program metrics • Disseminate project information and directives to the team • Lead by example while adhering to corporate compliance and company values • Maintain quality and productivity standards and follow project scripts and guidelines • Collect required information and accurately document data in project databases • Document Adverse Events and Product Quality Complaints according to client and federal guidelines • Use effective communication and tele-management skills • Communicate empathetically with callers and explain medical terminology as needed • Perform administrative and other non-telecommunication duties as needed • Follow company policies and Standard Operating Procedures • Safeguard patient privacy and confidentiality under HIPAA

🎯 Requirements

• Current U.S. healthcare professional license: R.N • Spanish & English Fluency Required • 2+ years of successful experience training or within a leadership capacity within a Call Center operation preferred • Preferred minimum of 3 years’ experience working in Gastroenterology or Hepatology • Familiarity with liver disease progression, fibrosis staging, and cirrhosis risk • Ability to join frequent meetings and calls without disruption or disconnecting • Excellent verbal, written and listening communication skills • Adept at Word, Excel, and Outlook • Strong aptitude to learn new computer programs and client-specific applications • Outstanding customer service, communication, and interpersonal skills • Ability to train and motivate staff members • Ability to work in compliance with HIPAA Privacy and Security Rules • Ability to work on multiple projects simultaneously

🏖️ Benefits

• Comprehensive benefits including medical, dental, and vision coverage • Accrued paid time off • 401(k) with company match • Disability and life insurance • Paid maternity and paternity leave • Company-paid holidays • Recognition programs, contests, and awards • Continuous growth opportunities through learning, leadership development, and career advancement support • Collaborative culture • Equal opportunity employer • Reasonable accommodations • Fair chance hiring

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