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Virtual Clinical Educator

🔥 12 hours ago

🇺🇸 United States – Remote

đź’µ $23 - $44 / hour

⏰ Full Time

🟡 Mid-level

đźź  Senior

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Logo of Inizio Engage

Inizio Engage

5001 - 10000 employees

đź’Ľ Consulting

📣 Marketing

🏥 Healthcare

Consulting • Marketing • Healthcare

Inizio Engage is a company that partners with clients in healthcare and beyond to drive strategic, commercial, and creative engagement solutions. Leveraging advanced analytics, unique methodologies, and a team of over 5,000 experts worldwide, Inizio Engage focuses on optimizing decision-making, enhancing patient solutions, and promoting healthcare professionals. The company designs experiences that inspire lasting change, enrich cultures, and enhance business performance. They specialize in areas like medical affairs, patient solutions, and omnichannel commercial engagement, aiming to improve health decisions and treatment outcomes globally.

đź“‹ Description

• Deliver virtual or telephonic educational support to identified patients, caregivers, Healthcare Professionals and their staff within primary care or specialist facilities • Provide inbound and outbound non-promotional disease-state educational support • Provide therapy and medical device product education, including supplemental injection training or technique support • Present virtual educational programs to Healthcare Professionals, patients, caregivers, and other identified customers • Conduct inbound and outbound medication adherence support • Enroll patients and caregivers into educational seminars and provide resources for local community resources or centers of care • Collect demographic data and disposition for product, sample, reimbursement services, and literature fulfillment • Maintain excellent quality and customer service while adhering to talking points or scripts and using live video conferencing software and client-specific websites • Use only approved Inizio or client materials • Complete required training courses and competency assessments • Develop and strengthen relationships with key customers • Facilitate development and provision of services across multiple healthcare sectors • Identify innovative approaches and potential partnership opportunities • Complete administrative responsibilities, including computer updates, activity reports, emails, and time reporting • Attend required local and national meetings or conferences • Maintain company equipment and materials • Comply with Inizio and client policies and procedures • Perform other requested duties

🎯 Requirements

• Current US RN License • Associates Degree/Bachelors/BSN or equivalent work related experience • Previous experience working in Pharmaceutical virtual call center environment is required • Effective and professional communication • Ability to join frequent meetings and calls without disruption or disconnecting • Excellent interpersonal skills with pleasant telephone manner and articulate phone voice • Competency with Call Center Telephone Technology • Demonstrable organizational skills • Self-starter with high personal motivation • Ability to manage multiple tasks • Evidence of continual professional development and desire to update professional knowledge base regularly • Stable, reliable, high speed home internet • Designated separate home office space that is quiet and away from distractions

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage • Accrued paid time off • 401(k) with company match • Disability and life insurance • Paid maternity and paternity leave • Company-paid holidays • Recognition programs, contests, and awards • Learning, leadership development, and career advancement support • Collaborative culture • Reasonable accommodations in accordance with applicable law

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