Renewals Specialist

🔥 22 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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INNERGY

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

🏭 Manufacturing

💼 Consulting

☁️ SaaS

💰 $44M Private Equity Round - Innergy on 2024-07

Manufacturing • Consulting • SaaS

<INNERGY> is a cloud-based SaaS platform providing integrated ERP and 3D CAD/CAM software tailored to custom woodworking and architectural millwork businesses. The software covers estimating, job costing, production scheduling, collaboration from design through installation, benchmarking, and education to help shops manage margins, increase throughput, and scale operations. INNERGY emphasizes industry-specific workflows and implementation support for B2B customers in the custom woodworking sector.

📋 Description

• Own the renewal calendar and drive renewal timelines • Surface upcoming renewals to Account Managers and Customer Success Managers • Run confirmed straight renewals from confirmation through signature • Lead renewal conversations, confirm intent, answer questions, and handle straightforward pushback on terms • Log customer needs beyond current ownership and loop in the Account Manager the same day • Prepare renewal quotes and drive agreements through signature • Manage the book of business by account tier, using full touch sequences for high-value and multi-module accounts • Maintain a weekly forecast by month, product line, and confidence • Report renewal risks, wobbling renewals, and churn accurately • Spot at-risk accounts and route adoption, commercial, or support issues to the appropriate owner • Maintain standing check-ins with Customer Success on accounts showing warning signs • Keep renewal dates, contract terms, contacts, and outcomes accurate in HubSpot • Surface patterns in customer retention and churn • Help build and document the renewals process

🎯 Requirements

• 1–3 years in a role involving direct customer interaction and a concrete deliverable, such as SaaS, inside sales, customer support, account coordination or similar • Organized with reliable follow-through across many accounts at different stages • Comfortable speaking with customers by phone and email • Comfortable with volume and repetition across a large book of business • Willing to deliver bad news early and report an honest number • Solid written communication with short, clear, friendly emails • Comfortable using a CRM; HubSpot experience and spreadsheet-based book-of-business tracking • Judgment to handle matters independently and escalate when appropriate • Exposure to renewals or subscription contracts • Any background in manufacturing, construction, woodworking or the trades • Experience learning a technical product from scratch • Must reside in an eligible U.S. state; listed eligible states include Texas, Florida, Missouri, Arizona, Indiana, North Carolina, and Wisconsin • Candidates located in California, Colorado, New York, Illinois, Washington, or other states with active pay transparency requirements are not eligible

🏖️ Benefits

• Remote work or office setting, depending on the role and location • Reasonable adjustments/accommodations for individuals with disabilities • Employee wellbeing support • Flexibility • Safe, supportive work environment • Inclusive and accessible workplace