Principal Software Architect

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

🧑‍💻 Full-stack Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

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Innovaccer

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 $150M Series E on 2021-12

Healthcare • Consulting • Logistics

Innovaccer is a healthcare technology company dedicated to transforming how healthcare information is utilized and accessed. They provide a comprehensive Health Cloud that aims to accelerate digital transformation for providers, payers, and life sciences companies by offering unified healthcare data and analytics. Innovaccer leverages artificial intelligence to automate tasks, process medical data, and generate insights to improve clinical and financial outcomes. Their solutions focus on integrating and optimizing healthcare systems, promoting value-based care, improving patient engagement, and reducing the administrative burden on healthcare providers. Innovaccer's platform supports various healthcare stakeholders through advanced data activation, analytics, and streamlined workflows, striving to improve healthcare delivery and patient care globally.

📋 Description

• Own the architecture for AI voice agent platforms, next-best-action AI assistant guidance, or standalone AI agents across voice, chat, and SMS • Design real-time, low-latency systems for in-call intent detection and next-best-action suggestions • Design orchestration layers exposing AI agent workflows as reusable, callable actions with output contracts and versioning • Define patient/customer identification, context retrieval, escalation contracts, safe failure, human handoff, and audit trails • Drive AI agent evaluation and reliability frameworks and set SLOs for agent-facing services • Lead high- and low-level technical design reviews across backend services • Drive architectural consistency across ticketing, case management, scheduling, transcription, and speech-processing services • Design and build asynchronous Python backend services using FastAPI and Django • Model data across MongoDB and PostgreSQL • Build Kafka-based event streams for cross-service and agent-to-core communication • Work hands-on with LLM/AI agent tooling such as LangChain, pydantic-ai, and MLflow • Set testing, observability, and production triage standards • Mentor senior and mid-level engineers on distributed systems and AI-agent design • Partner with product to scope and sequence ambiguous initiatives into phased technical plans • Apply healthcare security and compliance practices to PHI handling, audit logging, authentication, and agent context retrieval

🎯 Requirements

• 8+ years of backend engineering experience • Demonstrated technical ownership of a complex, multi-service system • Strong proficiency in Python, including async programming (asyncio) • Production experience with FastAPI or Django • Experience designing distributed, multi-service architectures • Experience with event-driven systems such as Kafka • Experience with service-to-service authentication, webhook-based integrations, and idempotency/retry design • Experience with MongoDB or another NoSQL database • Working knowledge of relational databases such as PostgreSQL • Direct production experience building or operating conversational AI / voice agent systems, including telephony, IVR, or conversational voice platforms • Experience with latency-sensitive real-time pipelines involving speech-to-text, speaker separation, and text-to-speech • Experience designing real-time decisions from streaming context with confidence thresholds and human-in-the-loop escalation • Experience with LLM/agent frameworks • Working understanding of agent evaluation and reliability practices • Track record of driving architecture decisions across teams and writing and reviewing technical design documents • Experience mentoring other engineers • Comfortable with Docker/containerized deployments, CI/CD, and observability tooling • Proficient with Git and collaborative workflows • Experience with healthcare data security and compliance practices, including PHI handling, audit logging, OAuth/JWT authentication, and minimum-necessary data scoping

🏖️ Benefits

• 20 days of fixed time off per year, in addition to company holidays • Generous parental leave • Monetary incentives and company-wide recognition • Medical, dental, and vision insurance • 100% company-paid short- and long-term disability insurance • 100% company-paid basic life insurance • Optional discounted legal aid • Optional pet insurance